Seeking an experienced Service Transition Manager to lead end-to-end transition of current or changed services into live operations, ensuring operational readiness, service stability, compliance, and seamless business continuity.
Key Responsibilities
Manage Service Transition lifecycle and governance activities.
Conduct Operational Readiness Assessments and Go/No-Go reviews.
Define and manage Acceptance into Service (AIS) requirements.
Validate Non-Functional Requirements (Availability, Capacity, Performance, Security, DR, BCP).
Maintain RAID logs and manage risks, issues, and dependencies.
Review SOPs, Runbooks, Knowledge Articles, and operational documentation.
Coordinate with Project,
Engineering, Operations, and Vendor teams.
Manage Hypercare/Warranty support post go-live.
Drive continuous service improvement initiatives and process automation.
Required Skills
Service Transition Management
ITIL v4 Foundation / Managing Qualified
Incident, Problem & Change Management
Service Level Management (SLM)
Major Incident Management
Operational Readiness & AIS
RAID Management
Risk & Dependency Management
Stakeholder Management
Hypercare / Warranty Management
Disaster Recovery & Business Continuity Planning