Responsibilities
Lead CMDB and ITOM architecture, design, and roadmap development.
Define target-state architecture, governance standards, and best practices.
Architect ServiceNow Discovery, Service Mapping, CI lifecycle, and CMDB data quality solutions.
Design enterprise integrations using APIs, Integration Hub, and data integration frameworks.
Support cloud, infrastructure, ERP, identity, and business system integrations.
Drive AI-ready CMDB architecture and operational intelligence initiatives.
Evaluate LLM/AI integrations and future Agentic Operations capabilities.
Conduct architecture reviews and mentor engineering teams