Key ResponsibilitiesProduction Support &

- Incident Management? Response &
- Resolution Adhere to defined On-call processes and strictly follow TicketResolution SLAs.?

Root Cause Analysis

Track and analyze recurring issues and support activities,collaborating with Production Support Engineers (PSEs) to identify root causes andimplement permanent fixes.?

Issue Oversight

Oversee the timely response and resolution of all production issues,prioritizing based on business impact.? End-to-End Troubleshooting Coordinate and facilitate the troubleshooting and recoveryof complex, end-to-end problems that span multiple teams and technical layers.?

Stakeholder Communication

Provide crisp, timely updates to all stakeholders (intra-teamand inter-team) via standups, emails, and meetings.?

Ownership

Self-unblock when necessary; for features with widespread impact,coordinate with stakeholders with minimal supervision.System Monitoring &

- Automation?

Operational Monitoring

Ensure monitoring SLAs are met by proactively actioning systemanomalies and alerts.?

Efficiency





Drive automation initiatives for better system monitoring and prompt issuedetection/remediation.?

Backlog Management

Participate in functional debt backlog grooming and work towardsignificant on-call reduction through triaging.Collaboration &

- Domain Expertise? Cross-functional Engagement Collaborate with Business, Product Management, andDevelopment teams to drive issues to closure and understand the changing productionlandscape with new feature releases.?

Continuous Improvement

Drive product and process improvements to reduce responseand resolution times.?

Domain Knowledge

Maintain a strong understanding of the functional domain (e.g.,Warehouse Management Systems), performance/scalability concepts, and the underlyingtech stack.Candidate RequirementsExperience &

- Communication?

Experience 3-5 years of skilled experience in application support across multiplegeographical

📌 production support (Bengaluru)
🏢 Trigent Software
📍 Bengaluru