Introduction At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity.

You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your Role and Responsibilities As a Procurement Operations Professional, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers. This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.

Your primary responsibilities will include:

- Provide Application Support: Respond to client inquiries and resolve issues related to procurement applications and processes, utilizing problem-solving skills to determine the root cause of problems and providing clear and accurate solutions.

- Handle Client Inquiries: Receive and respond to help requests from IBM internal clients and suppliers, demonstrating courteous and empathetic behavior, even in difficult situations.

- Document and Escalate Issues: Gather relevant information and create problem reports for escalation to Level 2 contacts, while also maintaining accurate records of client interactions and issue resolution.

- Utilize Knowledge Database: Consult knowledge database for guidance in responding to client questions, and apply knowledge of supported procurement applications to resolve issues efficiently.

- Maintain Call Logs: Create and update call logs for every help request, ensuring accurate contact information and problem documentation.

Required Education Bachelor's Degree

Preferred Education Bachelor's Degree

Required Technical and Professional Expertise

- Procurement Application Knowledge: Exposure to procurement applications and processes, including IBM tools and systems, to provide effective support and resolve client inquiries.

- Problem-Solving Skills:



Experience working with problem-solving methodologies to determine the root cause of problems and provide clear and accurate solutions.

- Client Interaction: Exposure to handling client inquiries and providing high-quality customer service, demonstrating courteous and empathetic behavior in difficult situations.

- Knowledge Database Utilization: Experience working with knowledge databases to consult and apply knowledge in responding to client questions and resolving issues efficiently.

- Documentation and Record-Keeping: Exposure to creating and maintaining accurate records of client interactions and issue resolution, including problem reports and call logs.

Preferred Technical and Professional Experience

- Designated Language Skills: Exposure to languages other than primary language to support global procurement professionals and suppliers.

- Software Specific Skills: Experience working with software such as Excel to enhance procurement operations support.

- Coaching and Knowledge: Exposure to coaching and knowledge of internal clients' requirements to provide effective support and resolve client inquiries.

Years of Experience 6 - 7

About Business Unit IBM Finance & Operations (F&O;) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth.

Through data-driven insights, creative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day,



all whilst having continuous trust and support in an environment where everyone can thrive, whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with the resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following the submission of your application.

Locations: Bangalore, Karnataka, India

📌 Procurement Operations - SME (India)
🏢 IBM
📍 India