JOB TITLE:ServiceNow FSM Architect

Locations: Pune | Chennai | Hyderabad | Bangalore | Coimbatore

Experience: 10 to 20 Years Overall

Mandatory Experience: 3+ Years ServiceNow FSM | 3+ Years Architecture

We are looking for an experienced ServiceNow FSM Architect with solid hands-on experience in ServiceNow development, FSM, technical architecture, solution design and integrations. The candidate should be capable of designing scalable solutions and actively contributing to complex technical implementations.

Key Responsibilities
Design and implement scalable ServiceNow solutions based on business and technical requirements.
Lead end-to-end solution delivery from requirements gathering and architecture through development, testing, deployment and production support.
Design and implement ServiceNow Field Service Management (FSM) solutions.
Work on Work Orders, Work Order Tasks, Dispatching, Scheduling, Assignment, Field Agents, Skills & Qualifications, Service Resources and Workforce Management.
Configure and customize FSM based on business requirements.
Develop solutions using Glide APIs, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs and JavaScript.
Work with Flow Designer, IntegrationHub,



Workflows, Transform Maps, Import Sets and Data Sources.
Design and implement integrations using REST/SOAP APIs and third-party systems.
Integrate ServiceNow FSM with AWS/Azure/GCP, SAP, Salesforce and other enterprise applications.
Prepare HLD/LLD, technical designs, architecture diagrams and data flows.
Perform performance optimization, debugging and troubleshooting of ServiceNow applications.
Provide technical guidance and ensure scalable, reusable and maintainable ServiceNow solutions.

Mandatory Skills
ServiceNow Architecture
ServiceNow FSM
3+ Years hands-on FSM experience
3+ Years Architecture experience
ServiceNow Development
Work Orders / Dispatch / Scheduling
Field Service Agents
Flow Designer / IntegrationHub
REST / SOAP Integrations
Glide APIs / Business Rules / Script Includes
JavaScript
Solution Design / HLD / LLD
End-to-End ServiceNow Implementation

Preferred Skills
AWS / Azure / GCP
SAP / Salesforce integrations
Mobile FSM
Workforce Management
ServiceNow ITSM / ITOM / CMDB
Performance optimization and troubleshooting

📌 Servicenow Fsm Architect Karnataka (India)
🏢 SWITS DIGITAL Private
📍 India