Drive device recovery performance across the assigned geography within the Bharti Airtel ecosystem by leading field executives, enforcing process discipline and maximizing recovery efficiency while minimizing losses and leakages.
Key Responsibilities
Recovery Operations Management
Own device recovery KPIs for the assigned circle/s (volumes, value recovery, turnaround time).
Drive daily execution plans with field executives to ensure target achievement.
Identify bottlenecks and plug leakage points in the recovery lifecycle.
Field Force Leadership
Manage and coach a team of field executives / agencies.
Set transparent daily, weekly, and monthly targets and review rigorously.
Conduct on-ground audits and joint field visits to ensure quality execution.
Build accountability through performance tracking and corrective actions.
Performance &
KPI Governance
Track and improve key metrics such as: Recovery rate (%) Aging buckets reduction, productivity.
Drive data-backed interventions to improve underperforming areas.
Stakeholder Coordination
Work closely with center and circle operations and customer experience teams.
Ensure alignment with legal/compliance teams for sensitive cases.
Process Compliance &
Risk Control
Ensure adherence to recovery SOPs and regulatory guidelines.
Prevent fraud, misuse, or asset misappropriation.
Maintain accurate documentation and closure records.
Data &
Reporting:
Publish daily/weekly MIS on recovery performance.
Analyze trends and highlight actionable insights.
Use dashboards/tools to drive real-time decision-making.
Key KPIs
Recovery Rate (Volume &
Value)
Reduction in Aging Inventory
Cost Efficiency (Cost per Recovery)
Field Productivity Metrics
Eligibility Criteria
Education Graduate in any discipline
Experience 4–7 years in last mile operations / collections / recovery / reverse logistics
Prior experience in telecom or device handling is preferred
Skills &
Competencies
Solid field operations management capability
Data-driven decision making (Excel, dashboards, MIS)
High ownership and execution focus
Team handling and performance management
Problem-solving in ambiguous, high-pressure settings
Understanding of collections/recovery lifecycle
📌 Tl Ops Network Hyderabad
🏢 Airtel
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.