Required experience

Job location : Pune & Bangalore
6–8 years of experience in ITSM or Change Management.
Strong experience in Change Management within a

SIAM, service integration or multi-vendor setting

.
Experience developing and implementing Change Management frameworks, policies and governance processes.
Experience working with multiple internal and external service providers.
Experience with CAB/CRB governance, impact assessment, risk analysis and change documentation.

Required skills
Strong analytical and impact-assessment skills.
Excellent stakeholder communication and interpersonal skills.
Strong documentation and reporting ability.
Project, resource and time-management skills.
Ability to work under pressure and meet tight deadlines.
Robust customer focus and empathy.
Teamwork, collaboration and information-sharing skills.




Attention to detail and proactive ownership of deliverables.
Situational analysis and decision-making skills.
Vendor and service-provider coordination.
Change KPI, SLA and continual service improvement management.

Education and certifications
Graduate in

Engineering or Science

.
ITIL V3 or ITIL V4 Foundation certification is mandatory.

The following certifications are desirable:
EXIN BCS SIAM Foundation.
Qualified Scrum Master or Certified ScrumMaster.
ITIL Intermediate or ITIL 4 Managing Professional.
Certified Outsourcing Professional.
PRINCE2 or PMP.
Certified Agile Service Manager.
COBIT 2019 Foundation.
ISO/IEC 20000 Foundation.

📌 Siam Change Management Pune
🏢 Questhiring
📍 Pune