About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.

Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights.

At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Prospect Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status,



or any other legally protected basis, per applicable law.
Manage end-to-end customer service (voice, processes) in English and Spanish
Handle complex customer queries and escalations effectively
Adherence to SLAs and KPIs
Perform customer interaction data to identify trends and improvement areas
Ensure high-quality service delivery and customer satisfaction (CSAT)
Ensure compliance to all policies
Collaborate with internal teams and client stakeholders
Identify and implement process improvement initiatives
Train, coach, and mentor junior analysts and agents
Ensure compliance with client and company policies

" Minimum B2 level proficiency in English and Spanish. Robust Spanish , listening, and comprehension skills. Valuable command of English Excellent analytical and problem-solving skills. Strong attention to detail and ability to work independently. See less

📌 Spanish Customer Service Chandigarh
🏢 eClerx
📍 Chandigarh