We're hiring a Technical Support Executive to be the first voice our customers hear when something isn't working. You'll troubleshoot their technical issues, fix them quickly, and leave every customer feeling looked after. If you've worked in international voice support and enjoy solving problems, we'd love to hear from you.
What You'll Do
Handle inbound and outbound calls, helping customers resolve technical issues professionally and courteously
Diagnose and fix hardware, software, and network problems
Support customers over email and chat when needed
Log every interaction and resolution accurately in our CRM
Escalate complex cases to the right internal team
Hit targets for response time, resolution quality, and customer satisfaction (CSAT)
Follow company processes and quality standards consistently
What You Bring
Bachelor's degree in any field
2+ years in a customer-facing role, including hands-on voice support
Fluent spoken and written English and Hindi (other languages are a bonus)
Robust problem-solving skills and a calm head under pressure
Basic knowledge of IT,
networking, or software
Willingness to work night shifts and rotational hours
Working knowledge of MS Office or Google Sheets (CRM experience preferred)
Nice to Have
International voice and non-voice (email/chat) experience
A track record of calming down difficult customers
A proactive, team-first attitude
What We Offer
100% work from home
Laptop and equipment provided
Clear learning and growth opportunities path
Fast-paced, supportive, team-oriented team
Pay: ₹30,000.00 - ₹50,000.00 per month
Perks
Commuter assistance
Work from home
Application Question(s)
"This role requires mandatory in-person training at our Mumbai office before you begin regular work. Are you willing and able to attend this training in person in Mumbai?
Education
Bachelor's (Preferred)
Language
English (Required)
Shift availability
Night Shift (Required)
Work Location: Hybrid remote in Mumbai District, Maharashtra
📌 Technical Support Executive – International Voice Process Mumbai City
🏢 Golumbia Group
📍 Mumbai
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