Role & responsibilities
Manage customer queries, complaints, escalations, and service requests.
Handle queries related to loans, repayments, statements, and closures.
Ensure timely resolution and closure of customer complaints.
Maintain robust customer relationships and support customer retention.
Monitor TAT, customer feedback, and service quality.
Prepare basic MIS reports on complaints and customer service metrics.
Coordinate with internal teams to resolve customer issues and improve processes.
Preferred candidate profile
Valuable communication in Hindi and English
Basic computer knowledge (MS Excel, Email)
📌 Customer Care Executive New Delhi
🏢 Naveen Finance
📍 New Delhi
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