We are looking for a confident and communication-focused Telecaller to join our team. The candidate will be responsible for making customer calls related to loan recovery, payment follow-ups, and recent leads, while maintaining proper communication and records.
Key Responsibilities
Make outbound calls to customers regarding loan repayment and recovery follow-ups.
Follow up with customers regarding pending/overdue payments and payment commitments.
Handle customer queries related to payments and loan accounts.
Make calls to recent leads and explain relevant loan/financial products.
Generate interest and coordinate with the concerned team for further processing.
Maintain proper records of customer calls, follow-ups, and responses.
Regularly follow up with customers and leads as required.
Coordinate with the collection, sales, and operations teams.
Achieve assigned calling and follow-up targets.
Requirements
Minimum Graduate preferred.
Basic knowledge of computers and MS Excel/CRM is preferred.
Fresher candidates with valuable communication skills can also apply.
Candidates with experience in telecalling, collection, recovery, sales, or finance will be preferred.