We are looking for an enthusiastic and customer-focused Telecaller to join our Tours & Travels team. The ideal candidate will be responsible for contacting potential customers, understanding their travel requirements, promoting our tour packages, and converting enquiries into bookings.
Key Responsibilities
Make outbound calls to prospective customers and follow up on travel enquiries.
Understand customers’ travel requirements, preferences, budget, and destinations.
Explain and promote tour packages, holiday packages, hotel bookings, flight tickets, and other travel services.
Handle customer queries and provide accurate information about packages, pricing, itineraries, and inclusions.
Follow up with leads through calls and WhatsApp to generate bookings.
Maintain proper records of customer enquiries, follow-ups, and conversions.
Build good relationships with customers and ensure a positive customer experience.
Achieve daily/monthly calling, follow-up, and sales targets.
Coordinate with the operations and sales team to ensure smooth booking and service delivery.
Requirements
Excellent communication and interpersonal skills.
Good command of English and Malayalam; Hindi or other languages will be an added advantage.
Confident and pleasant telephone manner.
Basic computer knowledge and familiarity with WhatsApp.
Sales-oriented with good convincing and negotiation skills.
Ability to handle multiple customer enquiries and follow up consistently.
Previous experience in telecalling, customer service, sales, or the travel industry is preferred.
Freshers with good communication skills and a strong interest in travel and sales are also welcome.
What We Offer
Market-market-competitive salary with attractive performance-based incentives.
Training and guidance in the travel industry.
Chance to develop sales and customer-handling skills.
Friendly and professional work environment.