Experience: 0–2 Years in Telecalling / Customer Service / Sales
About the Role
We are looking for a confident and customer-focused Telecaller to join our team. The ideal candidate will be responsible for handling customer calls, following up with leads, explaining products/services, generating interest, and supporting the sales team in achieving business targets.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle incoming customer calls and respond to queries professionally.
Understand customer requirements and provide relevant information.
Follow up with leads and potential customers.
Generate leads and convert enquiries into sales opportunities.
Explain products, services, offers and promotions to customers.
Maintain regular follow-ups with interested customers.
Handle customer concerns and coordinate with the concerned team when required.
Maintain accurate records of calls, leads and follow-ups.
Achieve daily and monthly calling and sales targets.
Coordinate with the sales team for successful lead conversion.
Follow company processes and customer service standards.
Candidate Profile
12th pass / Graduate.
0–2 years of experience in telecalling, customer service, sales or a similar role.
Freshers with good communication skills can also apply.
Valuable verbal communication and convincing skills.
Confident and comfortable speaking with customers over the phone.
Customer-oriented with a positive and skilled attitude.
Good follow-up and negotiation skills.
Comfortable working with calling and sales targets.
Basic computer knowledge and familiarity with MS Office/CRM will be an advantage.
Ability to work in a target-driven environment.
Key Skills
Telecalling | Lead Generation | Customer Handling | Follow-ups | Sales Conversion | Communication Skills | Convincing Skills | Customer Service | Target Achievement | CRM/Calling Records
What We Offer
Opportunity to work in a professional and growth-oriented environment.
Learning and development opportunities.
Exposure to sales and customer relationship management.
Performance-driven work environment.