Support and administer the Workday HCM platform for a global enterprise. Responsible for incident resolution, service requests, configuration support, troubleshooting, and user assistance across Workday HCM modules.
Key Responsibilities
Provide L1/L2 support for Workday HCM incidents and service requests.
Troubleshoot employee data, absence, approvals, security, and business process issues.
Manage tickets through ServiceNow and ensure SLA compliance.
Perform configuration changes, testing, and validation in Workday.
Coordinate with HR, Workday Integration, and business stakeholders.
Create and maintain KB articles, SOPs, and support documentation.
Support continuous improvement and shift-left initiatives.
Required Skills
3+ years of Workday HCM support experience.
Robust knowledge of Core HCM, Absence Management, Security, and Reporting.
Experience with ServiceNow ticket management.
Positive analytical, troubleshooting, and communication skills.
Ability to work independently in a managed services workplace.
Workday certification preferred.
📌 Workday Hcm Administrator Bengaluru (India)
🏢 Microland
📍 India
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