The ideal candidate will be responsible for contacting customers, following up on outstanding payments, achieving collection targets and ensuring closures within defined timelines.
This is a target-driven and closure-oriented role, requiring strong communication, negotiation, follow-up and customer-handling skills.
Key Responsibilities:
Make outbound calls to customers regarding pending/outstanding payments.
Follow up regularly with customers to ensure timely payment collection.
Achieve assigned daily, weekly and monthly collection targets.
Drive payment closures within the defined timelines.
Handle customer queries and objections professionally during collection calls.
Negotiate and communicate payment solutions as per company guidelines.
Maintain accurate records of customer interactions, commitments and payment status.
Use skip tracing tools to locate and establish contact with customers where required.
Ensure timely follow-up on promised payment dates and pending cases.
Maintain productivity and quality standards as defined by the organization.
Escalate difficult or unresolved cases to the concerned team/manager.
Work effectively in a target-based and deadline-driven setting.
Required Skills & Qualifications:
Minimum 1 year of experience in tele collections / debt recovery
DRA (Debt Recovery Agent) Certificate will be preferred.
Knowledge/experience of skip tracing tools is required.
Strong verbal communication and customer-handling skills.
Good negotiation and persuasion abilities.
Comfortable working with collection targets and strict closure timelines.
Ability to handle rejection, objections and difficult customer conversations.
Basic computer knowledge and familiarity with CRM/calling systems.
Candidate Profile:The ideal candidate should be target-oriented, persistent, confident and comfortable with collection calls and payment follow-ups. Extra advantages: Performance based incentives