Role & responsibilities
Make outbound calls to US-based utility companies and navigate IVR systems.
Collect and verify utility, billing, and historical usage data.
Perform data validation and resolve data discrepancies.
Update CRM/onboarding systems and maintain accurate call records.
Handle utility representative pushbacks, escalations, and troubleshooting.
Ensure proper LOA submission and security verification as required.
Maintain call quality, productivity, AHT, adherence, and other KPIs.
Follow data privacy, compliance, and customer experience guidelines.
Coordinate with internal teams to resolve operational issues and progress customer onboarding.

Preferred candidate profile
0 to 3 years of experience in International BPO, Outbound Calling, Collections, or Customer Operations.
Experience handling US customers/US processes is preferred.
Excellent verbal and written English communication skills (C1+).
Solid MS Excel / Google Sheets and data verification skills.
Knowledge of CRM
Robust analytical, problem-solving, and troubleshooting skills.
Excellent attention to detail and customer-handling skills.
Comfortable working in US-aligned night shifts.
UG/PG qualification

📌 Us Voice Process Chennai (India)
🏢 CIEL HR
📍 India