Job Description:
We are looking for a proactive and customer-focused Customer Engagement & Sales Executive to manage customer interactions, build robust relationships, generate sales prospects, and contribute to business growth.
The ideal candidate should be confident in communicating with customers, understand their requirements, and have the ability to convert enquiries and leads into successful sales.
Key Responsibilities
Interact with customers through calls, messages, email, and other communication channels.
Understand customer requirements and provide relevant information and solutions.
Build and maintain positive relationships with prospective and existing customers.
Generate leads through outbound calling, follow-ups, referrals, and customer interactions.
Qualify leads and identify genuine sales opportunities.
Follow up consistently with prospects to drive conversions.
Explain products/services, features, advantages, and offerings to customers.
Handle customer queries, concerns, and objections professionally.
Identify prospects for upselling and cross-selling.
Maintain regular engagement with existing customers to encourage retention and repeat business.
Update customer and lead information in CRM/system.
Coordinate with internal teams to ensure smooth customer service.
Prepare daily/weekly/monthly customer engagement and sales reports.
Achieve assigned lead generation, customer engagement, and sales targets.