The Support Engineer( Experience: 3 to 4 years) plays a crucial role in ensuring customer satisfaction by effectively resolving technical issues and queries. This position is responsible for addressing client tickets, documenting processes, and maintaining up-to-date knowledge of relevant technologies. The Support Engineer's contributions are vital for the smooth operation of IT services and the enhancement of user experience.
Key Responsibilities
Troubleshoot And Resolve Client Tickets By Utilizing Diagnostic Tools And Techniques In Product Support, Ensuring Timely And Effective Solutions To Enhance Customer Satisfaction.
Document All Established Processes And Methods For Ticket Resolution And Troubleshooting Using Internal Knowledge Management Systems,
Contributing To Continuous Improvement And Knowledge Sharing.
Interface With Customers To Clarify Ticket Details And Provide Resolution Updates, Ensuring Transparent Communication And Understanding Of Issues And Solutions.
Maintain Familiarity With The Latest Technologies And Industry Trends In It Operations And Product Support, Actively Applying This Knowledge To Improve Service Delivery.
Skill Requirements
Operating Systems
Active Directory & Identity
Virtualization
Networking
Server & Storage
Cloud Fundamentals
Endpoint Management
Monitoring & Ticketing
Scripting/Automation
Security & Compliance
Hardware/Peripherals
Other Requirements
📌 Senior Support Lead Vijayawada (India)
🏢 HCLTech
📍 India
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