Position: Order Management Executive (Order, Warranty & Returns)
Location: Gurgaon, Golf COurse road
Experience: 3-6 year experiene in Order management in MNC KPO with Fluent English speaking
Salary: 5-6 LPA
Education: Bachelor’s degree
Working days: Monday to Saturday (Monday to Friday - office
Timings: 9:30 AM to 6 PM
- Order creation: Order to Cash experience is must.
- Exposure: Global customer handling will be a plus.
The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.
Key Responsibilities
Order Management -
- Process incoming orders across multi-channel e-commerce platforms.
- Track shipment milestones to ensure on-time delivery metrics.
- Resolve order bottlenecks by coordinating directly with warehouse teams.
- Manage inventory allocations for backordered or high-demand items.
Return Investigation & Reporting -
- Analyse return data to identify systemic product defects.
- Generate weekly reports on return rates and root causes.
- Inspect flagged return items to verify customer fraud or damage.
- Collaborate with QA teams to implement corrective action plans.
Warranty Processing & Coordination -
- Evaluate warranty claims against established company policy guidelines.
- Coordinate replacement logistics or issue customer credits efficiently.
- Maintain documentation of all claim approvals and denials.
- Liaise with vendors regarding factory-level defects and reimbursement.
- Gurugram, Haryana 122002: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How much experience you in International order management ?
- Rate your English speaking skill from 1 to 10 ?
- Current salary ?
- Expected salary ?
- Notice period in days ?
- Current Location ?
- How Much experience you have in Order Management (Order, Warranty and Returns) ?
Experience:
- Order management: 2 years (Preferred)
- Order to cash: 2 years (Preferred)
- SAP: 2 years (Preferred)