About the Property

Set amidst the tranquil Kumaon Hills near Mukteshwar, this boutique hospitality property offers a distinctive blend of colonial-era charm, contemporary comforts and scenic Himalayan surroundings. Nestled among lush greenery, oak forests and an apple orchard, the property provides an intimate setting for guests seeking a peaceful mountain retreat. The experience combines personalised hospitality, thoughtfully designed accommodation, curated dining and nature-led experiences, making it an environment where operational excellence, attentive guest service and a strong understanding of boutique hospitality are central to the guest experience.

Reporting To: Sr. General Manager

Key Responsibilities

- Monitor daily hotel revenue and sales performance against budget and actual targets, identify variances, and implement corrective measures.

- Coordinate closely with the Sales & Marketing team to maximize business opportunities and revenue.

- Monitor competitor activities, market trends, and pricing strategies to identify opportunities for business growth.

- Develop and implement innovative ideas and initiatives to maximize revenue and enhance guest experience.

- Ensure effective delegation of responsibilities and optimum utilization of manpower.

- Maintain regular interaction with guests, obtain feedback, and ensure prompt resolution of concerns.

- Lead, motivate, and guide the team to achieve operational and business objectives.

- Conduct regular training and development sessions, particularly during lean periods, to enhance employee skills and service standards.





- Conduct daily HOD meetings to review operations, address challenges, and ensure smooth coordination among departments.

- Communicate and facilitate the implementation of recent operational initiatives and management directives.

- Ensure strict compliance with company policies, SOPs, and guidelines issued by the Head Office.

- Take overall responsibility for the administration and day-to-day operations of the hotel.

- Ensure effective coordination and communication among all hotel departments.

- Manage vendors, service providers, and local business partners effectively.

- Handle local liaison and coordination with government and administrative authorities as required.

- Undertake any other responsibilities or assignments entrusted by the Management/Managing Director.

Requirements

Desired Skills

- Excellent verbal and written communication skills.

- Strong leadership, interpersonal, networking, negotiation, and presentation skills.

- Excellent organizational and problem-solving abilities, ability to lead and motivate teams.

- Thorough knowledge of hotel operations, guest service standards, and departmental coordination.

- Ability to work independently and take ownership of overall hotel operations.

Education

- Degree/Diploma in Hotel Management (3-year program) preferred.

- MBA in Hospitality/Business Management will be an added advantage.

Experience

7–10 years of relevant experience in the hospitality industry, preferably with experience in hotel/resort operations and team management.

📌 Operations Manager (Mukteshwar)
🏢 HRorion
📍 Mukteshwar