- Manage day-to-day operations across multiple laundry outlets
- Lead and guide Area Coordinators and outlet teams
- Ensure timely Wash–Dry–Iron–Fold service and adherence to SOPs
- Monitor loads, productivity, turnaround time and service quality
- Handle customer and campus-level escalations
- Manage staffing, training, attendance and performance
- Control consumables, utilities and outlet-level operating costs
- Conduct regular outlet audits and drive improvements
- Lead the setup and launch of new laundry outlets
- Maintain operational reports and MIS
What We're Looking For
- 4–6 years of hands-on B2C laundry operations experience
- Experience managing a team and preferably multiple outlets/locations
- Good understanding of washing, drying, ironing and garment care
- Knowledge of laundry processes, detergents, wash programs and stain treatment
- Strong problem-solving and people-management skills
- Comfortable with field work and frequent travel
- Good communication skills in English and Hindi; regional language is a plus
- Basic working knowledge of Excel / Google Sheets
- Key: Candidates from B2C laundry chains, laundromats, express laundry outlets will be preferred.