Profile: Operations Executive

Experience

- 1–3 years in Travel Operations, Airline/Railway Ticketing, Accounts, or Back Office Operations.
- Freshers with relevant travel industry training may also apply.

Roles:

Travel Operations

- Process domestic and international flight ticket bookings
- Process Indian Railway (IRCTC) ticket bookings
- Coordinate hotel bookings and tour package reservations
- Assist customers with tourist visa and passport documentation
- Handle booking modifications, cancellations, and refunds
- Share tickets, vouchers, and travel documents with customers

Accounts & Payment Management

- Generate invoices for every booking
- Maintain customer payment records
- Track outstanding payments and follow up with customers
- Update daily collections and outstanding reports

Customer Documentation

- Maintain booking records and customer database
- Update travel history, invoices, and payment records
- Ensure proper documentation for every transaction




- Maintain organized digital and physical records

Customer & Vendor Coordination

- Coordinate with airlines, IRCTC, hotels, visa partners, and other travel vendors
- Respond to customer booking-related queries
- Ensure timely communication on booking updates
- Support customers throughout their travel process

MIS & Administrative Support

- Prepare daily booking reports and collection reports
- Maintain outstanding payment tracker and operational dashboard
- Follow company SOPs and documentation standards
- Support coordination of ticketing & travel training batches whenever required

Qualification:
- Bachelor's degree in Commerce, Business Administration, Tourism, or a related field
- Knowledge of booking portals, IRCTC, or travel CRM software is an added advantage

📌 Operations Executive-Travel-Surat-3.6 LPA
🏢 Fly O Tours
📍 Surat