As the Operations Executive at TrekNomads, you will work closely with the Operations Manager to turn logistics and itineraries into seamless realities. You will be the crucial link in our daily operations—handling bookings, communicating with trekkers, and ensuring that our ground teams have everything they need to deliver life-changing mountain experiences.

Job – Operations Executive

Employment Type - Full Time

Experience – 1 to 2 Years

Job Location - Bangalore (Work from office only)

Job Role &Responsibilities;

- Trek Operations Support

- Pre-Trek: Assist with trekker onboarding by sending out welcome kits, WhatsApp updates, and gear checklists. Track and collect necessary documents, IDs, and medical forms for trekking permits.
- During Trek: Serve as the primary point of contact for daily updates from ground teams. Monitor batch progress and immediately flag any delays, weather issues, or emergencies to the Operations Manager.
- Post-Trek: Send out and compile post-trek feedback forms. Manage the digital delivery of trek photos, videos, and completion certificates to participants.

2. Vendor & Booking Coordination
- Accommodations: Call and email our network of hotels, homestays, and campsites to confirm batch bookings, adjust headcounts, and process advance payments.
- Transport: Book vehicles for pickups, drops, and transit. Maintain a tracker of driver details and share them with the batches on time.
- Ground Staff Tracking: Coordinate with state leads to ensure Trek Leaders, guides, and support staff have been assigned and notified of their schedules.

3. Data Entry & CRM Management
- CRM Upkeep: Ensure all trekker data, payment statuses, and communication logs are accurately updated in the CRM daily.
- Reporting Support: Compile data on trekker satisfaction scores and post-trek expenses to help the Operations Manager prepare P&L; and batch analysis reports.
- Inventory Tracking: Maintain digital records of company gear and equipment (tents, sleeping bags, medical kits) used across different routes.





Required Qualifications & Skills

- The Toolkit: Strong proficiency in Microsoft Excel/Google Sheets (filtering, basic formulas, formatting) and Word. Comfortable learning and using CRM systems and daily communication tools.
- Operational Execution: Prior experience in data entry, customer support, or operations, preferably in travel, hospitality, or events.
- Communication: Excellent verbal and written skills. You must be polite and reassuring when answering trekker queries, and clear and prompt when confirming details with local vendors.
- Detail-Oriented & Reliable: You have a keen eye for spotting a missing permit document or a booking date error before it becomes a problem on the ground.
- Passion for Trekking: A genuine love for the outdoors, mountain culture, and the travel industry is a massive plus!

About TrekNomads

TrekNomads is a community of passionate trekkers. We provide curated trekking experiences across the globe. We focus on quality, safety and responsible tourism. We curate premium treks and adventure experiences in some of the most beautiful destinations around the Himalayas since 2017.

Following are the key facts of TrekNomads

● Website: www.treknomads.com

● Sector: Trekking

● Category: Premium

● Founded in 2017, in Bangalore

● Strong presence in Western Ghats (Karnataka, Tamil Nadu and Kerala), Indian Himalayas, Nepal

Himalayas

● Over 50 curated Trekking itineraries

● Over 5,000 Nomads have trekked with us

● Only 5 Star Ratings in Google, Facebook, TripAdvisor

● Registered in Startup Karnataka, Startup India, Karnataka Tourism

● Founded by IIM Alumni who are passionate mountaineers and trekkers

Job Types: Full time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off

Application Question(s):
- Are you from a Travel Industry, Passion in Handling operations, we encourage you to apply

Education:
- Bachelor's (Required)

Experience:
- Travel Operations: 1 year (Required)
- Travel Industry: 1 year (Required)

Location:
- Bangalore, Karnataka (Required)

Work Location: In person

📌 Operations Executive (Bengaluru)
🏢 TrekNomads
📍 Bengaluru