Company Description Gupio is a technology-driven company transforming urban mobility, parking, and car care through smart infrastructure and a strong focus on customer experience. The organization delivers tailored smart parking management, valet parking, and space optimization solutions for modern cities and businesses. With operations across Pune, Kochi, Hyderabad, Bangalore, and Chennai, Gupio supports high-footfall locations with real-time monitoring, automation, and 24/7 security.

The company is trusted by a range of leading brands and strives to offer convenient, reliable, and sustainable services. Gupio is committed to elevating how cities move and how vehicles are cared for using innovative, environmentally conscious practices.

Role Description

Job Title: Operations Executive

Experience: 2 - 4 Years

Location: Bangalore

Department: Operations

Reporting To: Operations Manager / Regional Manager

Job Summary

We are looking for a dynamic and result-oriented Operations Executive to manage day-to-day site operations, manpower deployment, client coordination, service quality, and compliance activities. The candidate will be responsible for ensuring smooth operations across assigned sites while maintaining high standards of customer service, operational efficiency, and team performance. The responsibilities are based on the operational activities outlined in the Operations Executive Daily Task Sheet.

Key Responsibilities

- Monitor daily site operations and ensure smooth functioning of assigned locations.
- Verify manpower attendance, deployment, grooming, punctuality, and uniform compliance.
- Conduct regular site inspections to ensure cleanliness, safety, lighting, signage, CCTV functionality, and overall site readiness.
- Supervise valet and parking operations to ensure proper vehicle handling and parking discipline.
- Coordinate with clients, property managers, and stakeholders to address operational requirements and service concerns.




- Monitor operational teams and ensure adherence to company SOPs and safety guidelines.
- Resolve operational issues related to manpower, customer complaints, vehicles, equipment, and site facilities.
- Maintain operational inventory including uniforms, valet tags, traffic cones, umbrellas, and other site materials.
- Maintain daily attendance records, vehicle counts, incident reports, and operational documentation.
- Follow up on customer and client feedback to ensure timely issue resolution and service improvement.
- Prepare and submit daily operational and management reports.

Required Skills

- Strong operational and team management skills
- Excellent communication and client handling abilities
- Problem-solving and decision-making capability
- Good knowledge of safety and compliance standards
- Proficiency in MS Excel, Word, and reporting tools
- Ability to handle multiple sites and operational activities simultaneously
- Strong organizational and time management skills

Qualifications

- Bachelor's Degree in Business Administration, Operations Management, Logistics, Hospitality, or related field.
- 2-4 years of experience in Operations, Facility Management, Parking Operations, Valet Services, Hospitality Operations, or a related industry.

Preferred Attributes

- Experience in field operations and manpower management.
- Customer-focused approach with robust interpersonal skills.
- Ability to work under pressure and manage operational challenges effectively.
- Willingness to travel across operational sites as required.

Key Performance Indicators (KPIs)

- Manpower attendance and deployment compliance
- Site operational efficiency
- Client satisfaction levels
- Complaint resolution turnaround time
- Safety and SOP compliance
- Timely submission of reports and documentation
- Closure of operational issues within agreed timelines

Industry Preference: Parking Management, Valet Services, Facility Management, Hospitality Operations, or Site Operations.

📌 Operations Executive (Bengaluru)
🏢 Gupio
📍 Bengaluru