Introduction At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity.

You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your Role and Responsibilities As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers. This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.

Your primary responsibilities will include:

- Provide Call Center Support: Respond to incoming calls and emails, handling help requests from IBM internal clients and suppliers, and providing high-quality standards of professional call handling.

- Resolve Problems and Answer Questions: Determine the root cause of system queries, provide solutions or escalate to Level 2 contact, and document problems and resolutions in a call log.

- Utilize Knowledge Database: Consult knowledge database for guidance in responding to client's questions, and apply knowledge of supported procurement applications to resolve issues.

- Document and Track Issues: Create a call log for every help request, ensuring accurate contact information and problem documentation.

- Provide Regular Feedback: Follow up with clients on the status of their tickets, providing timely updates and resolution.

Required Education Bachelor's Degree

Preferred Education Bachelor's Degree

Required Technical and Professional Expertise

- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.

- Understanding of Organizational Structure:



Knowledge of the organizational structure of global procurement, including roles and responsibilities.

- Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and protocols.

- Basic Problem-Solving Skills: Ability to determine the root cause of system queries and document problems and resolutions.

- Familiarity with Knowledge Databases: Exposure to knowledge databases and their application in resolving client queries.

Preferred Technical and Skilled Experience

- Designated Language Skills: Proficiency in designated language(s) to effectively communicate with global procurement professionals and suppliers.

- Software Specific Skills: Familiarity with software applications such as Excel to support procurement operations and data analysis.

- Coaching and Client Requirements: Knowledge of internal clients' requirements and coaching skills to provide personalized support and guidance.

Years of Experience 4 - 5

About Business Unit IBM Finance & Operations (F&O;) provides critical capabilities that enable IBM to operate as a data-driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long-term growth.

Through data-driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

Your Life @ IBM In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive, whatever their personal or professional background.





Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues, keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with the resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Relevant Job Details When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to no more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following the submission of your application.

Locations: Bangalore, Karnataka, India

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