NTT DATA Hiring Fresher Security Engineer L1 in Mumbai NTT DATA • Mumbai INR ₹4,00,000 - ₹7,00,000 Per Annum/year Software EngineerFull-timePosted 27 August 2026Updated 27 August 2026Expired Share:

NTT DATA is a thirty-plus billion dollar business and technology services leader, serving seventy-five percent of the Fortune Global 100. The company is committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services.

The company's consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, NTT DATA has experts in more than fifty countries and offers clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over three billion dollars each year in research and development.

The Security Remote Field Service Engineer (L1) is an entry-level engineering role operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events, and resolution incidents result in zero missed service level agreement (SLA) conditions.

In this role, you will maintain the support process and ensure that requests for support are handled according to the established procedures. You will use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports, working with users, other staff, and suppliers as appropriate. You will identify and resolve problems following agreed procedures and carry out agreed maintenance tasks.

You will ensure usage of knowledge articles in incident diagnosis and resolution and assist with updating them as and when required.

You will perform defined tasks to monitor service delivery against service level agreements and maintain records of relevant information. You will analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiate or report these actions.



You will prioritise and diagnose incidents according to agreed procedures, investigate causes of incidents, and seek resolution.

You will escalate unresolved incidents and follow up until the incident is resolved. You will provide service recovery following resolution of incidents and document and close resolved incidents according to agreed procedures.

You will maintain secure, accurate, complete, and current configuration on configuration items (CIs). You will apply tools, techniques, and processes to track, log, and correct information related to CIs, ensuring protection of assets and components from unauthorised change, diversion, and inappropriate use. You will remotely investigate and identify root cause of incidents and assist with the implementation of agreed remedies and preventative measures.

You will maintain knowledge of specific specialisms and provide detailed advice regarding their application.

You will ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests and working with other team members. You will provide continuous feedback to clients and affected parties and update all systems, portals, and ticketing tools as prescribed by standard operating procedures. You will identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail with all the necessary information.

You will cooperate with all stakeholders including client IT environments, vendors, carriers, and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

You will be expected to communicate and work across different cultures and social groups, plan activities and projects well in advance taking into account possible changing circumstances, maintain a positive outlook at work, work well in a pressurised environment, and put in longer hours when necessary. You will apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.



You will adapt to changing circumstances and place clients at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Requirements

- Entry level experience in security technologies such as Firewall, IPS, IDS, and Proxy
- Entry level experience in technical support to clients
- Entry level experience in diagnosis and troubleshooting
- Entry level experience providing remote support in security technologies
- Entry level experience in relevant technology
- Degree or relevant qualification in Information Technology or Computing or a related field
- Ability to communicate and work across different cultures and social groups
- Ability to work well in a pressurised workplace and put in longer hours when necessary
- Ability to adapt to changing circumstances and maintain a positive outlook at work

Preferred

- Associate level certification in different security technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterConnect, or Sonus including CCNA, JNCIA, ACCA, PCNSA, CCSA, or equivalent
- Entry level knowledge of vendor technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterConnect, or Sonus
- Entry level knowledge on management agent concepts, redundancy concepts, and remote console architecture within supported technical domain
- Ability to place clients at the forefront of all interactions and create a positive client experience throughout the total client journey

Note CloudSutra is a helping hand, not the official recruiter. Kindly apply only on the official career site of the respective company. This is estimated salary for this role at NTT DATA and may differ.

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Company: NTT DATA Location: Mumbai Address: Unit No. FOF-B-08-10 & 10A, 4th Floor, B Wing, Art Guild House, Phoenix Market City, LBS Marg, Kurla West, Mumbai, Maharashtra, India, 400070, IN Category: Software Engineer Employment Type: Full-time Salary: INR ₹4,00,000 - ₹7,00,000 Per Annum/year Posted: 27 August 2026 Valid Through: 31 August 2026 (Expired) Related Jobs

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📌 NTT DATA Hiring Fresher Security Engineerin Mumbai
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