TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Nexthink Engineer

Experience Range: 7 to 15 Years

Location: Chennai, Noida

Must Have:

1.Nexthink Platform Management

- Experience in implementation, configuration, and administration of the Nexthink platform, ensuring optimal performance and integration with enterprise systems.
- Manage platform upgrades, patches, and version enhancements in coordination with vendor support.
- Maintain role-based access, data sources, and connectors as per compliance and security policies.

2. Dashboard and Visualization

- Design and develop custom Nexthink dashboards, campaigns, and score definitions tailored to operational KPIs and user experience goals.
- Leverage Nexthink to build executive-level and operational dashboards for IT, HR, and business stakeholders.
- Automate recurring reports and visual insights on DEX health, device stability, and performance trends.

3. Use Case Development

- Implement Out-of-the-Box (OOTB) and custom use cases to monitor critical metrics such as login time, application crashes, network latency, patch compliance, and system responsiveness.
- Develop custom scripts and remote actions to automate issue detection and remediation workflows.
- Partner with automation and AI teams to integrate Nexthink events into self-healing workflows via ServiceNow, Power Automate, or Python-based automation.

4. Experience Monitoring & Incident Prevention





- Continuously monitor user experience scores, device health, and incident trends across endpoints.
- Detect and analyze crashes, slowdowns, and anomalies affecting end-user experience, and work with technical teams to drive permanent fixes.
- Conduct root cause analysis (RCA) on recurring experience degradations and recommend preventive measures.
- Identify performance bottlenecks caused by OS updates, software conflicts, or configuration drifts and drive resolution plans.

5. Collaboration and Reporting

- Collaborate with Service Desk, Workplace Engineering, and Application Support teams to correlate Nexthink insights with incident data and optimize service delivery.
- Present analytical findings and trend insights during weekly/monthly governance meetings with management.
- Develop and maintain detailed knowledge documentation, SOPs, and training content for Nexthink operations and dashboards.

6. Continuous Improvement

- Evaluate recent Nexthink modules and capabilities to improve automation and proactive remediation.
- Drive innovation through AI-based analytics and sentiment correlation to predict and prevent experience degradation.
- Contribute to the Digital Experience Strategy by identifying emerging trends and influencing future tool adoption.

Good-to-Have:

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)

Essential:

- Good understanding of Incident, Asset, Problem and Change Management (ITIL)

Minimum Qualification:

- 15 years of full-time education with minimum 50%

📌 Nexthink Engineer (Chennai)
🏢 Tata Consultancy Services
📍 Chennai