Role :WMS Manhattan Support Engineer

1. Mandatory Skills to be looked in candidate: WMOS (Legacy system Mandatory), Manhattan WMS application support, Cognos SCI, SQL, PowerShell and OS (Windows/Linux administration) , Very Positive Backend/UI Experience (Please mention skill wise experience on these tools while submitting)

2. Work Location: Any location in India , If Noida (That’s good to look at)

3. Total Experience to be looked at: 7-10 years

4. Work type : Remote work

5. Working Hours : 4:30 PM – 2:00 AM (US hours support)

6. Expected Start date: immediate - Max by 15th Oct (Earlier its better)

Detailed JD.

Key Responsibilities

- Provide day-to-day operational support for Manhattan WMS (Warehouse Management System) applications, including incident resolution, service request fulfillment, root cause analysis, and user support to ensure application stability and business continuity.

- Deliver application support for Cognos SCI by troubleshooting issues, monitoring system performance, resolving user queries, and coordinating with stakeholders to maintain service levels and system availability.

- Assist in the provisioning, configuration, and maintenance of Manhattan WMS environments across Development, QA, and Production, ensuring adherence to deployment standards, infrastructure requirements, and release schedules.

- Support the planning, execution, validation, and post-deployment activities associated with weekly Cognos SCI releases across Development, QA, and Production environments,



ensuring successful and seamless deployments.

- Participate in the development, testing, and optimization of automation scripts and tools to streamline WMS environment builds, configuration management, and SDN installation processes, improving operational efficiency and reducing manual effort.

- Perform system validation, environment health checks, and deployment verification activities to ensure application reliability, performance, and compliance with established operational procedures.

- Collaborate with application developers, infrastructure teams, business stakeholders, and support teams to troubleshoot issues, implement enhancements, and support ongoing platform improvements.

- Create and maintain technical documentation, deployment procedures, build guides, and operational runbooks to support knowledge sharing and consistent service delivery.

- Contribute to continuous improvement initiatives by identifying opportunities for process automation, operational efficiency, and enhanced application support capabilities.

Areas to look at:

- hands-on experience with advanced Linux administration.

- Demonstrate deeper knowledge of kernel-level or server performance troubleshooting.

- direct experience creating new AMC/ADC alerts.

- experience cancelling waves from the backend.

- experience with Manhattan Billing application.

- exposure to Cron job administration and backend automation tasks.

📌 MS Manhattan Support Engineer (Hyderabad)
🏢 HCL INDIA
📍 Hyderabad