Movate Technologies Hiring Trainee in Hyderabad Movate Technologies • HYD-Telangana, Hyderabad, India INR ₹2,50,000 - ₹3,50,000 Per Annum/year DevOpsFull-timePosted 15 September 2026Updated 15 September 2026Expired Share:

Movate Technologies Private Limited is a leading IT and digital customer experience services company delivering tech-enabled and personalized customer care to brands across the globe. Established in 1996 and headquartered in Plano, Texas, Movate has over 60 percent of its workforce based in India. The company's Hyderabad delivery center is located at Sohini Tech Park in Nanakramguda, nestled within the Financial District, one of the city's premier technology and business hubs.

Movate helps clients build connected experiences across the entire customer lifecycle, from technical support and service desk operations to data services and digital transformation, and the team in Hyderabad is a key part of that global delivery ecosystem.

Movate is looking to hire a Trainee to join its customer support operations as a Level 1 Agent in Hyderabad. This full-time entry-level role is open to candidates with zero to one year of experience, making it an ideal career launcher for recent graduates across all streams. As an L1 Agent, you will be the first point of contact for customers, providing high quality support and ensuring that every interaction leaves the customer satisfied and confident in the service they have received.

In this role, you will deliver high quality customer support via phone, email, chat, and social media channels. You will assist customers in resolving technical issues related to the product line you support, walking them through setup, configuration, troubleshooting, and usage questions in a clear and patient manner. You will deliver First Call Resolution (FCR) by resolving customer issues during the very first contact wherever possible, minimizing the need for follow-up calls and repeat contacts.

You will maintain a high customer satisfaction rate by keeping interactions professional, empathetic,



and solution-focused. You will assist customers with RMA activities, guiding them through the return merchandise authorization process when their product requires repair or replacement. This includes verifying eligibility, collecting required details, issuing the authorization, and tracking the return through to resolution.

You will document every interaction accurately, recording the issue, the steps taken, and the resolution in the case management system.

You will work within a structured support environment with defined service level agreements and quality standards. You will escalate complex or unresolved issues to senior team members or supervisors following standard operating procedures, and you will participate in regular training sessions to build product knowledge and sharpen your communication and troubleshooting skills. As a Trainee, you will receive structured onboarding, mentor-led guidance, and continuous feedback to help you grow into a confident and effective customer support professional.

Movate Technologies and its group entities act as an independent data fiduciary and data controller for personal data received from third party job portals and processed for recruitment purposes. Candidates are advised to apply only through the official Movate recruitment portal and remain vigilant of fraudulent messages, hoax emails, and individuals requesting money in exchange for a position at Movate. For employment verification inquiries, candidates can reach the dedicated team at [email protected].

Requirements

- Any degree qualification, open to all streams and recent graduates




- Proven customer service orientation with a passion for helping others
- Strong verbal and written communication skills in English
- Ability to handle customer queries politely and professionally via phone, email, chat, and social media
- Basic technical aptitude and the ability to understand and explain product features and troubleshooting steps
- Strong problem-solving skills with a focus on resolving issues at the first contact
- Ability to remain calm and composed under stressful situations and during high call volumes
- Detail oriented with positive documentation and follow-up skills

Preferred

- Prior exposure to voice process, call center, or customer support environments
- Familiarity with ticketing or case management systems
- Basic understanding of RMA (Return Merchandise Authorization) processes
- Flexibility to work in rotational shifts supporting global time zones

Note CloudSutra is a helping hand, not the official recruiter. Kindly apply only on the official career site of the respective company. This is estimated salary for this role at Movate Technologies and may differ.

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Company: Movate Technologies Location: HYD-Telangana, Hyderabad, India Address: Movate Technologies Pvt Ltd, 1st Floor, Sohini Tech Park, Survey Number 142, Nanakramguda, Financial District, Hyderabad, Telangana, India, 500032, IN Category: DevOps Employment Type: Full-time Salary: INR ₹2,50,000 - ₹3,50,000 Per Annum/year Posted: 15 September 2026 Valid Through: 19 September 2026 (Expired) Related Jobs

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📌 Movate Technologies Hiring Trainee in Hyderabad
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