About GoKwik

GoKwik is building the growth operating system for D2C and eCommerce brands, helping businesses optimise checkout, reduce RTO, enable payments, drive retention, and strengthen post-purchase engagement. With 15,000 merchants globally and a growing presence across India, the UK, Europe, and the US, GoKwik is building AI-powered infrastructure that enables brands to grow faster and operate better.

Why This Role Exists

As GoKwik works with a growing portfolio of brands, every merchant needs to feel that someone is actively owning the relationship and driving things forward.

The Merchant Success

Intern is the key communication and coordination layer between merchants and our internal teams.

You will not just schedule meetings or take notes. You will make sure merchants always know what is happening, what is pending, who owns it, and what happens next. This is not a pure customer support or ticket-resolution role. You will work with real founders, real brand teams and real commitments, and drive actions to closure across teams.

What You’ll Do

- Be the day-to-day communication point for a portfolio of merchants.

- Coordinate onboarding, ongoing execution and follow-ups across internal teams.

- Prepare clear merchant updates on progress, pending actions, timelines and blockers.

- Track commitments made to merchants and ensure timely closure.

- Maintain action trackers and follow up with both merchant and internal stakeholders.

- Support weekly business reviews by preparing updates, metrics and action items.

- Capture merchant feedback, concerns and escalations accurately and route them to the right teams.





- Proactively communicate delays or dependencies instead of waiting for the merchant to follow up.

- Maintain a high-quality merchant experience across every interaction.

- Use AI tools to summarise meetings, draft communication, organise action items and speed up execution.

Who You Are

- An excellent communicator, both written and verbal.

- Comfortable speaking with founders, senior stakeholders and cross-functional teams.

- Extremely strong on follow-through, with high attention to detail.

- Able to manage multiple conversations and action items without dropping the ball.

- Able to turn a messy discussion into a clear set of actions, owners and timelines.

- Comfortable in a quick-moving environment where priorities can change quickly.

- Curious about how consumer and eCommerce businesses operate, with good business sense.

- Comfortable with spreadsheets and basic data.

- A regular user of ChatGPT, Claude, Gemini or other AI tools to work faster and better.

- High-ownership: if something is stuck, your instinct is to figure out how to move it forward.

- A final-year student or recent graduate from business, commerce, economics, management, engineering or a similar background. Prior internships in startups, consulting, account management, customer success, eCommerce or operations are a plus, not a must.

Why GoKwik

You won't be sitting on the sidelines watching a business operate. You'll work on real D2C businesses, real P&Ls; and real growth problems, while learning how AI can be used to make a small operating team dramatically more effective.

📌 Merchant Success Intern (Bengaluru)
🏢 Gokwik Commerce Solutions
📍 Bengaluru