Purpose of Position The Customer Satisfaction &

- Quality (CS&Q;) Manufacturing Quality Lead is responsible for driving manufacturing quality excellence, customer satisfaction, Supplier Quality management and continuous improvement across the Product plants r. The role will lead the deployment of robust quality management systems, ensure manufacturing process capability, drive defect prevention, improve customer experience, and develop a strong quality culture throughout the value chain.

The position requires extensive experience in electronics manufacturing environments, including PCBA assemblies, UPS , Drives manufacturing, and Contract Manufacturing operations, with a strong focus on quality tools, processes, systems, and customer-centric quality management.

Key Responsibilities

Responsible for the Cluster CS&

- Q related activities as under.

- Drive Quality Excellence end to end from Supplier to Customer
- Knowledge of quality control processes across SMT, THT, Wave Soldering, Reflow Soldering, ICT, Functional Testing, Burn-in and Final Assembly processes.
- Improve First Pass Yield (FPY), Rolled Throughput Yield (RTY),COPQ and customer satisfaction metrics.
- Support NPI, industrialization, product transfers and manufacturing ramp-up projects
- Drive quality governance with Contract Manufacturers (CMs), EMS partners and key suppliers.
- Lead along with Plant quality & cross-functional teams to resolve significant customer complaints and perform structured root-cause analyses
- Strong management of Product Regulatory certification to ensure compliance with Standards
- Ensure effective implementation and compliance of ISO 9001, ISO 14001, ISO45001 and relevant industry standards.
- Drive internal audits, management reviews and regulatory compliance programmes.
- Lead and coach manufacturing quality engineers and quality professionals.
- Build strong cross-functional collaboration with manufacturing, engineering, supply chain and customer service teams.
- Lead continuous improvement of quality systems and digital quality initiatives.
- Champion Lean Six Sigma, problem-solving methodologies (8D, DMAIC, PDCA), and performance improvement programs across plants.
- Ensure the CTQ’, CTP`s & high risk RPN are managed to ensures the risks are mitigated
- Drive supplier development programs to enhance supplier competency and performance




- Ensure the Global quality programs and methodologies are well implemented & there is Continuous improvement culture in the Cluster
- Create a culture of people connect that fosters development opportunities and motivates high performance.
- Strong team player & consistent in communication

Relationship

- Plant Managers
- Country FO , CCC teams
- LoB Engineering &
- R&D;, OQL
- Regional/Global CS&Q; leadership
- Supply Chain &
- Logistics
- External Customers and Auditors
- Product &
- Quality certifications bodies

Measure of performance

- Customer Complaint –
- Zero OSA, FFR reduction
- Plant MDR / FPY reducing Defect rates
- Audit results and certification compliance
- CAPA effectiveness and closure time
- Improvement in COPQ
- Employee capability development

- BE/BTech in Electrical/ Electronics Engineering with Min 15 Years of experience in managing Quality at plant & cluster level working with cross functional teams
- Leadership and Experience in
- PCBA Manufacturing
- UPS/ Electronics Assembly Processes
- Drives Manufacturing
- Contract Manufacturing (EMS) Operations
- Supplier Quality Management
- Customer Quality Management

- Deep knowledge of quality systems, root-cause tools, and continuous improvement.
- Strong background in QMS, customer quality management, and manufacturing processes.
- Six sigma –
- Black Belt (Preferable)
- 8D /5Why, Problem solving methodologies
- PFMEA &
- Control plan

Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider

Electric, we’re here for what matters most to you. Discover more at our Career Page.
- Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.

At Schneider

Electric,



our values and behaviors are the foundation for creating a outstanding culture to support business success. We believe that our IMPACT values –

- Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust

Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

📌 Manufacturing Process Quality Lead (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru