Quality Assurance & Standards

- Develop and implement quality assurance frameworks, SOPs, programme standards, and operational guidelines across SOF.

- Establish quality benchmarks for enrolment, training, certification, placement, and retention outcomes.

- Ensure alignment with SOF, PMKVY, and applicable policy and operational requirements.

Quality Monitoring & Compliance o Conduct periodic quality reviews, process assessments, and compliance checks across Training Providers and programme partners.

o Monitor adherence to programme standards, contractual obligations, and implementation guidelines.

o Identify quality gaps, implementation risks, and non-compliance issues, and drive corrective actions.

Data Quality & Outcomes Integrity o Review data quality, reporting accuracy, and supporting documentation for programme outcomes.

o Establish controls to ensure credibility, consistency, and integrity of outcome-related data.

o Coordinate with MEL, Technology, and Audit teams to strengthen verification and assurance processes.

Continuous Improvement & Capacity Building o Identify and promote best practices, lessons learned, and process improvements across the programme ecosystem.

o Support Training Providers through quality guidance, reviews, and capacity-building interventions.





o Drive continuous improvement initiatives to enhance programme effectiveness and outcome achievement.

Governance, Audit & Risk Management o Support audit readiness and quality assurance reviews across programme operations.

o Monitor quality-related risks and recommend mitigation measures to programme leadership.

o Prepare quality dashboards, compliance reports, and management updates for governance committees and stakeholders.

Requirements

o Postgraduate degree in Management, Quality Management, Education, Public Policy, Development Studies, or a related discipline.

o 6–10 years of experience in quality assurance, programme management, compliance, audit, skilling, education, livelihoods, or large-scale development programmes.

o Robust understanding of quality management systems, process improvement, compliance frameworks, SOP development, and operational audits o Experience working with government programmes, skill development initiatives, accreditation, assessment, monitoring, or implementation quality frameworks.

o Ability to analyse programme performance, identify implementation gaps, develop quality scorecards, and prepare management reports.

Exposure to outcome-based financing programmes, quality assurance systems, monitoring frameworks, or large-scale skilling programmes will be an advantage.

📌 Manager - Quality & Standards (Delhi)
🏢 NSDC India
📍 Delhi