:

·Lead and manage end-to-end Deposit Operations functions, including Account Opening, Maintenance, Closures, Deposits Servicing, and Exception Processing.

·Provide strategic and operational leadership to ensure delivery of business objectives, client expectations, and service commitments.

·Own overall service delivery performance, ensuring adherence to SLAs, KPIs, quality standards, productivity targets, and turnaround times.

·Drive operational excellence through effective governance, process standardization, and continuous improvement initiatives.

·Ensure compliance with banking regulations, internal policies, KYC/AML requirements, FATF guidelines, and risk management frameworks.

·Establish and maintain a strong control setting to mitigate operational, compliance, and financial risks.

·Oversee capacity planning, workforce management, and resource optimization to support business growth and operational stability.

·Lead client governance, business reviews, and stakeholder management across Operations, Compliance, Risk, Technology, and Business teams.

·Act as the primary escalation point for operational, client, regulatory, and service-related issues.

·Drive automation, digitization, and transformation initiatives to improve efficiency, scalability, and customer experience.





·Monitor operational performance through data analysis, dashboards, and management reporting; provide insights and action plans to senior leadership.

·Lead internal and external audit engagements, regulatory reviews, and remediation programs.

·Ensure timely closure of audit observations, risk findings, and compliance issues through corrective and preventive action plans.

·Drive quality improvement initiatives through root cause analysis, defect reduction, and process optimization.

·Lead business continuity planning, risk assessments, and operational resilience activities.

·Develop and maintain robust training, knowledge management, and cross-skilling programs.

·Build a high-performance culture through coaching, mentoring, succession planning, and employee engagement initiatives.

·Manage Team Leads, SMEs, and analysts, ensuring effective performance management and talent development.

·Drive employee retention, career development, and leadership capability-building programs.

·Support transitions, migrations, and expansion of new business processes into the operation.

Partner with senior leadership to define strategy, execute objectives, and deliver sustainable

📌 Manager (Chennai)
🏢 Qhive
📍 Chennai