Position Overview:

The Manager, People Operations is responsible for coordinating and ensuring the timely execution of People Operations processes and services across Room to Read India. The role supports employees, managers, and operational teams on day-to-day People Operations matters and coordinates work across learning and development, performance management, HRMIS, payroll, recruitment, compliance, employee lifecycle, and employee relations.

The Manager coordinates the People Operations team, monitors work plans and deliverables, reviews the quality of outputs, supports field engagement, and follows up on operational issues. The role supports recruitment for senior and critical positions in collaboration with the recruitment team and hiring managers. The Manager works within approved policies, procedures, budgets, and organizational guidelines and escalates complex or sensitive matters to the Director – People Operations.

Responsibilities:

Learning and Development:

- Coordinate the implementation of approved learning and development activities across the Country Office and operational states.
- Consolidate training needs and support the preparation and monitoring of the annual training calendar.
- Coordinate training logistics, communication, nominations, attendance, feedback, records, and follow-up actions.
- Monitor training delivery, participation, outcomes, and budget utilization.
- Review learning reports and identify gaps or recurring development needs.
- Support the team in resolving implementation challenges and ensure timely completion of agreed actions.

Performance Management and Employee Relations:

- Coordinate the annual performance management cycle, including communications, timelines, documentation, and tracking.
- Follow up with managers and employees on goal setting, reviews, feedback discussions, and incomplete activities.
- Provide process support on performance documentation and performance improvement plans.
- Maintain performance management records and prepare completion reports.
- Coordinate the documentation and initial review of employee concerns, grievances, complaints, and disciplinary matters.
- Ensure that employee relations matters are handled fairly and confidentially, escalating complex or sensitive issues as appropriate.

HRMIS, Data Management, and Reporting:

- Coordinate the timely updating and maintenance of People Operations data in the HRMS and related systems.
- Monitor employee records and trackers relating to staffing, recruitment, payroll, performance, learning, compliance, and employee movements.
- Review data for accuracy, completeness, consistency, and confidentiality.
- Prepare and review routine reports and dashboards on key People Operations metrics.
- Consolidate data from state offices and identify discrepancies, delays, trends, and follow-up requirements.
- Coordinate improvements to HRMIS processes, data-quality checks, reporting formats, and documentation.

Payroll,



Compensation, Benefits, and Compliance:

- Coordinate the collection, review, and timely submission of payroll inputs.
- Liaise with the Payroll team to resolve discrepancies and routine employee queries.
- Support the administration of compensation, benefits, insurance, retirement, and other employee-related programs.
- Monitor documentation relating to salary revisions, pay schedules, benefits, and employee changes.
- Track statutory compliance activities, audits, reviews, records, and action points.
- Support the implementation of the Child Protection Policy, Code of Conduct, and Prevention of Sexual Harassment processes.
- Escalate legal, regulatory, safeguarding, and high-risk matters through the appropriate channels.

Recruitment and Selection:

- Support recruitment for senior, critical, sensitive, and specialized positions in collaboration with the recruitment team and hiring managers.
- Coordinate with hiring managers on job descriptions, selection criteria, recruitment timelines, and candidate requirements
- Participate in selected interviews and support candidate assessment and selection documentation.
- Provide support on reference checks, offer coordination, and recruitment-related discussions.
- Monitor recruitment plans, candidate pipelines, time-to-fill, approvals, risks, and pending actions.
- Support the recruitment team member on complex searches and ensure that recruitment practices are fair, consistent, and compliant.

Employee Lifecycle and Field Engagement:

- Coordinate onboarding, transfers, promotions, contract renewals, changes in employment status, and exit processes.
- Monitor probation, contract expiry, employee movement, and exit-related activities.
- Ensure that employee records, contracts, personnel documents, and lifecycle documentation are complete and properly maintained.
- Respond to routine employee queries and ensure timely allocation and resolution of requests.
- Undertake regular field visits to understand employee and operational needs and provide on-site People Operations support.
- Facilitate the participation of relevant People Operations team members in field visits and monitor follow-up on field-level issues.
- Share significant field observations, risks, and unresolved matters with the Director – People Operations.

Team Coordination and Support:

- Coordinate the day-to-day work of the People Operations team and support the allocation of responsibilities.
- Translate approved priorities into work plans, timelines, deliverables, and follow-up actions.




- Monitor delivery across recruitment, learning, performance management, HRMIS, payroll, compliance, and employee administration.
- Review team outputs for accuracy, completeness, consistency, and adherence to established procedures.
- Provide guidance, coaching, and feedback to team members and support the resolution of operational challenges.
- Identify delays, gaps, duplication, or quality concerns and coordinate corrective action.
- Prepare regular updates for the Director – People Operations on progress, risks, pending actions, and support required.
- Support India Country Office-wide People Operations projects and undertake other responsibilities assigned by the Director – People Operations.

Qualifications:

Required:

- Master’s degree in Human Resources, Business Administration, or a related field.
- Minimum of ten years of progressive experience in Human Resources, including at least two years in a supervisory, team-lead, or managerial role.
- Broad generalist People Operations experience covering learning and development, performance management, HRMIS, recruitment, payroll coordination, employee relations, compliance, and employee lifecycle processes.
- Experience coordinating learning programs, performance management cycles, HRMIS data, People Operations reporting, and recruitment activities.
- Experience supporting recruitment for senior, critical, sensitive, or specialized positions.
- Experience coordinating or supervising the work of People Operations team members.
- Strong proficiency in HRMS, recruitment tracking systems, Microsoft Excel, spreadsheets, databases, and reporting tools.
- Working knowledge of applicable employment laws, statutory requirements, Child Protection requirements, and the Prevention of Sexual Harassment framework.
- Strong written and verbal communication skills in English.
- Strong organizational, analytical, coordination, and problem-solving skills.
- Ability to manage multiple priorities, maintain confidentiality, meet deadlines, and exercise sound judgment.
- Ability and willingness to undertake regular travel to operational states within India and, where required, outside India.

Compensation:

Room to Read offers a market-competitive salary with excellent benefits. Benefits include thirteenth month bonus, health insurance and a retirement plan. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, and rapidly growing organization that is changing transforming the lives of millions of children in developing countries on literacy and gender equality in education.

Room to Read is a child-safe organization; all personnel are expected to adhere to Room to Read’s Child Protection Policy and Child Protection Code of Conduct.

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds.

📌 Manager, People Operations (New Delhi)
🏢 Room to Read India
📍 New Delhi