Description

1. HR Business Partnering

- Act as the HR point of contact for assigned Freight Forwarding business locations/functions and provide timely support on people-related matters.

- Understand business manpower and employee requirements and coordinate with relevant teams for resolution.

- Support People Managers in implementing HR policies, processes and annual people initiatives.

- Provide practical HR guidance to managers on employee lifecycle and workplace matters.

- Escalate complex, sensitive or business-critical matters to the Business Unit DGM HR with relevant facts and recommendations.

2. HR Process & Policy Execution

- Ensure timely execution of periodical HR processes including performance management, goal setting, employee confirmations, talent reviews, engagement initiatives and other people processes.

- Drive adherence to defined HR processes and timelines across assigned business areas.

- Identify process gaps and recommend improvements to the Business Unit DGM HR.

- Ensure effective communication and implementation of HR policies across the business.

3. Workforce & Manpower Coordination

- Maintain visibility of headcount, vacancies, new joiners, exits, transfers and other workforce movements for assigned areas.

- Coordinate with business managers and Talent Acquisition on manpower requirements and recruitment priorities.

- Support manpower planning through accurate workforce data and business inputs.

- Monitor open positions and recruitment progress and highlight delays or critical gaps.

- Support internal movements, transfers and organizational changes as required.

4. Performance Management

- Coordinate the performance management cycle for assigned teams and ensure completion within defined timelines.

- Support managers in goal setting, mid-year reviews and year-end evaluations.

- Track completion and identify gaps in performance management processes.

- Support managers in handling performance concerns and documentation of Performance Improvement Plans.

- Escalate recurring or significant performance concerns to the Business Unit DGM HR.

5. Employee Engagement & Employee Connect

- Execute employee engagement initiatives across assigned Freight Forwarding business locations/functions.

- Conduct regular employee connects, focus groups and one-on-one interactions to understand employee concerns.

- Track employee feedback and ensure timely closure of actionable concerns.





- Support implementation of engagement and recognition initiatives designed for the Freight Forwarding business.

- Monitor employee sentiment and highlight emerging engagement or retention risks.

6. Employee Relations

- Manage routine employee relations matters including grievances, counselling, absenteeism, behavioural concerns and workplace issues.

- Ensure timely and appropriate resolution of employee concerns in consultation with People Managers.

- Maintain proper documentation of employee relations cases.

- Support disciplinary processes in line with company policies and applicable requirements.

- Escalate high-risk, sensitive or complex cases to the Business Unit DGM HR and relevant stakeholders.

7. Talent & Development Support

- Support the execution of talent review and succession planning processes for assigned teams.

- Maintain visibility of identified talent, development actions and career movements.

- Coordinate with L&D; for training and capability-building requirements identified by the business.

- Track completion and participation in relevant learning initiatives.

- Support internal mobility and career development processes.

8. HR Operations & Employee Lifecycle

- Ensure smooth execution of employee lifecycle activities including onboarding, confirmation, transfers, promotions, exits and other employee movements.

- Coordinate with HR Operations, Payroll and relevant teams for timely resolution of employee queries.

- Ensure employee records and HR systems are accurately updated.

- Monitor adherence to defined HR service timelines and escalate unresolved issues.

- Support HR process digitization and automation initiatives.

9. HR Compliance & Governance

- Ensure adherence to HR policies and applicable statutory & establishment compliance requirements within assigned areas.

- Support compliance requirements relating to POSH, employee documentation, labour regulations and other applicable HR processes.

- Coordinate with relevant stakeholders during audits and compliance reviews.

- Track and follow up on closure of audit observations and compliance actions.





- Coordinate with Statutory/Government/Legal authorities

- Maintain required HR records and documentation.

10.

Contract Labour

Support

- Coordinate with business teams and vendors on contract workforce-related HR matters.

- Monitor contract manpower records, onboarding documentation, attendance and employee lifecycle activities.

- Support periodic vendor compliance reviews and audits.

- Escalate material compliance or vendor performance issues to the business unit DGM HR.

11. HR MIS & Analytics

- Maintain accurate HR dashboards and reports for assigned business areas covering headcount, hiring, attrition, employee movements, engagement and other key metrics.

- Analyse workforce data and highlight trends, risks and exceptions to the business unit DGM HR.

- Prepare periodic HR reports and presentations for business reviews.

- Ensure accuracy and timely submission of HR data and reports.

12. HR Projects

- Support execution of BU-wide HR projects and initiatives led by the business unit DGM HR.

- Own defined workstreams and ensure timely completion of project deliverables.

- Coordinate with HR COEs and business stakeholders for implementation.

- Identify opportunities for improving employee experience, process efficiency and HR service delivery.

Experience

- 5-8 years of overall experience in Human Resources, with relevant experience in HR Business Partnering / HR Generalist roles.

- Prior experience in Freight Forwarding, Logistics, Supply Chain, Warehousing or a similar operations-driven industry will be preferred.

- Experience in partnering with business managers across multiple locations/functions and handling a diverse employee base.

- Strong hands-on experience in employee relations, performance management, workforce planning, employee engagement, talent management and HR operations.

- Experience in managing HR processes in a fast-paced, multi-location environment with strong stakeholder interaction.

- Exposure to labour & Establishment compliances, contract workforce management, HR audits and HR systems/MIS will be an advantage.

Qualifications

- MBA/PGDM in Human Resources or equivalent postgraduate qualification is preferred.

- Robust working knowledge of HR practices, employment laws, employee relations and HR processes.

- Proficiency in MS Excel, PowerPoint and HRMS/HR reporting tools.

- Excellent Communication skills

📌 Manager - People Generalist - Freight Forwarding (Gurugram)
🏢 DP World
📍 Gurugram