Operations manager should balance the needs of key clients; ensure the teams they are involved with are aware of the combined end goals; establish operations objectives and work plans; delegate assignments to the leads when necessary; and conduct regular meetings to improve productivity, process knowledge, and client satisfaction.
Minimum Job Requirements:
Graduate / Post – Graduate in commerce with minimum 12+ years of experience out of which 5 years directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Roles and Responsibilities
- Leading and delivering client engagements that helpsidentify, design, and implement creative business solutions for the company.
- Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration of the process.
- Oversee the quality of deliverables, manage team relationships effectively to ensure exceptional performance; as well as participate in the development and presentation of proposals for business development.
- Responsible for client interactions with necessary reports highlighting efforts, result and bottlenecks.
- Manage stakeholders and understand their business problem and provide adequate solutions.
- Collaborate across multiple stakeholders: business leaders, delivery leads, account management for service delivery, capability showcase and new business development.
- Excellent Client Management, aiming at high Client Satisfaction scores.
- Manage conference calls / other communication with the client and build a rapport with key client contacts.
- Develop roadmaps and establish KPIs, to manage performance and communicate results on client account.
- Lead & motivate a team and ensure their development through direct coaching / feedback wherever required.
- Support Learning and development initiatives, Coaching and counselling, staff motivation retention programs.
- Identify pivotal employees and nurture them to become the second line managers.
- Effectively implement rewards / recognition & appraisal programs. Create cross-functional teams to encourage team building. Focus should be on knowledge driven growth for the team.
- Support PnL & Balance Sheet enrichment process, ensure proper controls are in place and operating effectively.
- Farming, supporting current business initiatives.
- Transitioning support.
- Plan and co-ordinate with internal team to meet SLA standards.
- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements / new process migrations.
📌 Manager - Operations (Chennai)
🏢 Tailored Management
📍 Chennai
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