Title: M365 Support SME

Location: Noida

Exp: 7+ Years

:

- Provide advanced L2/L3 support for Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.

- Act as SME and handle critical escalations.

- Perform Root Cause Analysis for major incidents.

- Manage mail flow, transport rules, connectors, and security policies.

- Administer Teams, SharePoint Online, and OneDrive environments.

- Implement MFA, Conditional Access, DLP, eDiscovery, and Purview controls.

- Perform PowerShell automation and bulk administration.

- Coordinate with Microsoft Support for complex issues.

- Create SOPs, runbooks, and knowledge articles.

- Mentor L1 engineers and conduct KT sessions.

- Ensure SLA compliance and ITIL process adherence.

- Generate reports and recommend service improvements.

Required Skills

- Exchange Online

- Microsoft Teams

- SharePoint Online

- OneDrive for Business

- Microsoft Entra ID (Azure AD)

- Microsoft Defender for Office 365

- Microsoft Purview

- PowerShell

- ServiceNow

- ITIL

📌 Support SME (Noida)
🏢 NR Consulting
📍 Noida