Role Purpose The Project Manager ensures successful delivery of multilingual projects by managing client expectations, vendor resources, internal teams, budgets, and timelines. This role is crucial in driving both client satisfaction and company profitability, making it one of the most impactful functions in the agency.
Responsibilities & Deliverables
1. Project Planning & Execution:
- Prepare project scope, timelines, cost estimates, and workflows.
- Allocate resources and vendors based on client requirements.
- Monitor project milestones and ensure adherence to deadlines.
2. Client Communication & Account Servicing
- Serve as the first point of contact for assigned projects.
- Provide regular updates to clients on project status.
- Address and resolve client concerns swiftly.
3. Vendor & Team Coordination
- Select vendors based on language, domain expertise, and cost.
- Collaborate with linguists, engineers, and technical teams.
- Provide feedback to vendors to improve quality and efficiency.
4. Quality Assurance
- Conduct QA checks on deliverables before submission.
- Coordinate with in-house reviewers to ensure accuracy and compliance.
- Implement corrective actions for any quality issues.
5. Budget & Profitability Management
- Monitor project costs and vendor payouts.
- Ensure margins remain above organizational thresholds (50%+).
- Seek opportunities to optimize workflows and reduce costs.
6. Risk & Issue Management
- Proactively identify risks (vendor shortage, technical issues, delays).
- Develop contingency plans and corrective actions.
- Escalate major issues to senior management.
7. Reporting & Documentation
- Maintain detailed project trackers for internal monitoring.
- Submit reports on project health, profitability, and client feedback.
- Ensure documentation is stored and archived systematically.
Ideal Candidate
- Excellent organizational and time management skills.
- Robust interpersonal and communication abilities.
- Proficiency in CAT tools, TMS platforms, and project management software.
- Ability to multitask and manage high-pressure timelines.
- Commercial acumen and focus on profitability.
Performance Evaluation Performance will be reviewed based on:
- KPI achievements (on-time delivery, quality scores, profitability).
- Client feedback and repeat business.
- Efficiency in vendor utilization.
- Risk management effectiveness.
- Contribution to process improvement.
Career Progression High-performing Project Managers can grow into Project Manager, Sr. Project Manager, or Head of Project Management, depending on organizational requirements and performance.