To oversee end-to-end facility management operations , ensuring high standards of workplace hygiene, cafeteria services, courier and mailroom operations, vendor performance, and overall building readiness. The role ensures a safe, efficient, and seamless working environment that supports business operations and employee experience within the office facility.

Facility Operations Management

- Manage day-to-day operations of the Center including housekeeping, pantry, canteen, mailroom, courier services, reception, and general office administration
- Ensure high facility upkeep standards through regular inspections, audits, and timely issue resolution
- Oversee space management, workstation readiness, meeting room operations, and seating allocation
- Coordinate with building management teams for utilities, maintenance, and infrastructure needs

Housekeeping &

- Hygiene Management

- Ensure consistent housekeeping standards across all floors, workspaces, labs (if applicable), washrooms, and common areas
- Maintain hygiene checklists, inspection schedules, and cleaning protocols
- Drive waste segregation and ensure adherence to safety and hygiene norms

Canteen &

- Food Services Management

- Manage canteen operations including vendor coordination, menu planning, quality checks, and service standards
- Monitor food hygiene, pricing compliance, and employee feedback for continuous improvement
- Handle all cafeteria-related escalations and ensure smooth dining operations

Courier, Mailroom &

- Logistics Support

- Oversee inbound and outbound courier services, mail handling, and distribution mechanisms
- Maintain accurate records, turnaround times,



and service-level adherence
- Ensure secure handling of confidential material and operational efficiency

Vendor Management &

- Contract Governance

- Manage service providers including housekeeping agencies, cafeteria vendors, courier partners, and support contractors
- Conduct vendor evaluations, monitor SLAs, and ensure delivery of agreed service standards
- Support procurement processes for vendor onboarding, renewals, and negotiations

Facility Safety, Compliance &

- Documentation

- Ensure facility compliance with safety guidelines, statutory norms, and workplace standards
- Coordinate with safety/HSE teams for drills, audits, and corrective actions
- Maintain documentation for licenses, service reports, and facility checklists

Budgeting &

- Resource Optimization

- Assist in preparing facility budgets for housekeeping, cafeteria, maintenance, and shared services
- Track actual spends, optimize costs, and highlight variances
- Implement efficiency measures for utilities, supplies, and consumables

Stakeholder Management &

- Employee Experience

- Act as the primary facility point of contact for Innovation Center employees and leadership
- Address facility-related concerns and ensure a responsive, service-oriented environment
- Support events, meetings, and special facility requirements

Experience

- 5+ years of experience in facility management with exposure to modern office environments
- Experience managing housekeeping, cafeteria, and courier operations
- Solid vendor management and stakeholder coordination experience
- Knowledge of facility safety norms, hygiene protocols, and statutory compliance

📌 Lead – Facility Management (Kochi)
🏢 V-Guard
📍 Kochi