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Key Responsibilities

Skillsets

- Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.
- Independently manage multiple client engagements from requirements gathering through deployment and post-launch support.
- Conduct discovery workshops, solution design sessions, and translate business requirements into scalable CX solutions.
- Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions.
- Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.
- Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs.
- Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels.
- Design and implement integrations between Qualtrics and enterprise systems including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications.
- Develop, test, and troubleshoot API-based integrations and automated data exchange processes.
- Perform solutioning, effort estimation, scoping, and technical feasibility assessments for current opportunities.
- Lead client demos, Proof of Concepts (POCs),



and pre-sales presentations showcasing Qualtrics CX capabilities.
- Act as a trusted advisor to clients by recommending CX best practices and implementation approaches.
- Manage stakeholder communication and ensure alignment on project scope, timelines, risks, and deliverables.
- Mentor and support team members on Qualtrics implementation best practices and technical capabilities.
- Monitor project progress, handle escalations, and ensure delivery within agreed timelines and quality standards.
- Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.
- Support resource planning, utilization tracking, and workload balancing across the team.

Qualtrics CustomerXM (CX) Implementation champion

Problem Solving

Excellent Verbal & Written Communication Skills

Stakeholder management

Project Management

Solutioning, Scoping & Effort Estimation

POC Demo

Escalation handling

Certifications

- Mandatory: Qualtrics CustomerXM (CX) Certification
- Good to Have: Qualtrics Engagement Manager Certification (CX)

Location: DGS India - Mumbai - Thane Ashar IT ParkBrand:

MerkleTime Type:

Full timeContract Type:

Permanent

📌 Lead Analyst (Thane)
🏢 dentsu
📍 Thane