- Lead and resolve complex L3-level technical issues across networks, servers, storage, cloud platforms, and enterprise applications.
- Manage, monitor, optimize, and maintain IT infrastructure to ensure high availability, performance, scalability, and reliability.

- Administer and oversee
- Active Directory and Identity Management

- DNS and DHCP
- VPN and remote access solutions

- Firewalls and network security

- Endpoint and device management
- Servers, storage, backup, and disaster recovery environments

- Manage cloud and SaaS environments, including AWS, Microsoft Azure, and Google Workspace.
- Implement proactive monitoring, alerting, automation, and performance-management solutions.
- Collaborate with global teams on capacity planning, infrastructure upgrades, modernization, and automation initiatives.
- Ensure business-critical systems meet defined uptime, performance, backup, and disaster recovery requirements.
- - Develop, implement, and enforce IT security policies, standards, procedures, and best practices.
- Strengthen and continuously improve the organization's overall cybersecurity posture.
- Manage and oversee security technologies, including:

- Firewalls

- IDS/IPS
- Endpoint Detection and Response (EDR)

- Antivirus and endpoint protection

- Email security

- Vulnerability management tools
- Identity and access management solutions

- Lead security incident response activities, including investigation, containment, remediation, and post-incident reviews.

- Conduct and coordinate regular

- Security audits

- Risk assessments

- Vulnerability assessments

- Penetration testing

- Drive vulnerability remediation and risk mitigation programs.
- Ensure compliance with applicable standards and regulatory requirements, including:

- ISO 27001

- SOC 2

- GDPR
- Other applicable industry and client security requirements





- Support internal and external security audits and maintain required documentation and evidence.
- Develop and deliver cybersecurity awareness and security best-practice programs for employees.
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- Engage directly with clients on IT infrastructure, cybersecurity, compliance, and technical governance matters.
- Provide expert-level L3 technical support for complex client infrastructure and security issues.
- Participate in client onboarding and offboarding activities.
- Conduct technical reviews, infrastructure assessments, and security reviews.
- Support client audits, compliance assessments, and security questionnaires.
- Participate in regular service review and continuous service improvement meetings.
- Communicate technical risks and recommendations effectively to both technical and business stakeholders.
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- Requirements

- Strong hands-on experience in enterprise IT Infrastructure and L3 Support.
- Strong knowledge of networking technologies, including routing, switching, VPNs, firewalls, DNS, and DHCP.
- Experience managing Windows Server, Active Directory, and identity management environments.
- Experience with cloud infrastructure and services, particularly:

- Microsoft Azure

- AWS

- Google Workspace

- Robust understanding of endpoint management, monitoring, backup, and disaster recovery solutions.
- Hands-on experience with infrastructure automation and monitoring tools.
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· Strong understanding of cybersecurity frameworks and security best practices. · Practical experience with ISO 27001 and/or SOC 2 frameworks and audit processes.

· Knowledge of GDPR and other relevant regulatory and compliance requirements.

· Experience managing security technologies such as firewalls, IDS/IPS, EDR, endpoint protection, and email security.

· Strong experience in:

o Risk assessment o Vulnerability management o Incident response o Security audits o Penetration testing coordination o Security awareness programs

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📌 IT Infrastructure & Security Manager (India)
🏢 MarketScope
📍 India