Experience: Minimum 1 year of international technical voice process experience
We are looking for skilled and customer-focused L1 Technical Support professionals to provide first-level technical assistance to customers, troubleshoot technical issues, and ensure a high-quality customer experience.
Candidates with excellent english communication should only apply.
Reach out to HR Suveccha - (phone hidden)
Roles & Responsibilities
- Provide first-level technical support to customers over voice calls.
- Diagnose and troubleshoot basic hardware, software, network, and connectivity issues.
- Assist customers with technical queries and provide step-by-step resolutions.
- Identify, document, and resolve technical issues within defined service-level agreements (SLAs).
- Escalate complex or unresolved issues to the appropriate technical teams.
- Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.
- Follow standard operating procedures (SOPs) and quality guidelines.
- Ensure customer satisfaction through qualified communication and effective problem-solving.
Reach out to HR Suveccha - (phone hidden)
Eligibility Criteria
- Minimum 1 year of experience in an international voice process technical support.
- Undergraduate or graduate candidates are eligible.
- Good verbal communication skills with clear pronunciation and a neutral accent.
- Basic technical knowledge of computers, operating systems, networking, and troubleshooting.
- Strong logical reasoning, analytical thinking, and problem-solving skills.
- Good typing skills and proficiency in documenting customer issues.
- Ability to handle customer queries patiently and professionally.
Reach out to HR Suveccha - (phone hidden) Salary & Benefits
- CTC: Up to 7.8 LPA (30-40% on last ctc)
- Take-Home Salary: Approximately 54,000 per month
- Performance Incentives: Up to 2,500
- One-way cab facility for night shifts.
L1 Technical Support | Technical Troubleshooting | International Voice Process | Customer Service | Hardware & Software Support | Networking Basics | Problem-Solving | Communication Skills | Incident Management | Customer Satisfaction Interested candidates can apply now!
📌 Technical Support - Software support- 1 Year experienced only (Bengaluru)
🏢 Innov Ultra Business Services
📍 Bengaluru
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