Weekend Shift (Fri-Sat) | Work From Home | US International Voice Process

Grovon Solutions is building a customer support team in India for a leading international event ticketing platform. We are looking for part-time customer support professionals with excellent English communication and problem solving attitude to handle customer queries, grievances, ticket disputes, refund requests, and payment-related issues for US customers.

This is a part-time, work-from-home opportunity designed for candidates seeking a flexible work arrangement while leveraging their professional English communication.

Position Details

- Role Title: International Customer Support Specialist
- Employment Type: Part-Time
- Number of Openings: 5
- Work Mode: Work From Home (WFH)
- Process Type: International Voice — US Customers
- Industry: Event Ticketing / Customer Experience
- Working Days: Friday and Saturday
- Shift Window: 10:00 AM–7:00 PM EST
- Working Hours: 8 working hours per day, within the designated shift window
- Monthly Schedule: Approximately 8 working days per month
- Compensation: ₹15,000–₹20,000 per month, depending on experience and suitability

Key Responsibilities

- Handle inbound calls from US customers regarding event ticket orders, cancellations, refunds, booking issues, and disputes.
- Manage customer grievances from initial complaint logging through resolution and closure.
- Assist customers with platform navigation, ticketing concerns, and payment-related queries.
- Handle chargeback and payment dispute queries in accordance with established procedures.
- Maintain accurate records of customer interactions using CRM and ticketing systems.
- Escalate complex or unresolved issues to the relevant internal teams.
- Communicate clearly and empathetically with customers while maintaining professional service standards.
- Meet defined quality, customer satisfaction, and resolution benchmarks.





Required Experience and Qualifications

- Experience in Voice / BPO customer support is preferred.
- Freshers with good communication and voice support training are also welcome.
- Prior experience in grievance handling, complaint resolution, escalation management, or chargeback processing is preferred.
- Robust spoken English with clear pronunciation and professional communication skills.
- Working knowledge of MS Office applications, including Word, Excel, and Outlook.

Please note: Candidates with chat-only or email-only support experience will not be considered for this voice-based role.

Working Schedules and Training

- Regular working shifts will be scheduled on Fridays and Saturdays , with eight working hours per day within the 10:00 AM–7:00 PM EST shift window.
- The role is expected to involve approximately eight working days per month.
- Additional hours may be offered depending on business requirements and operational needs. These will be optional and subject to mutual availability and applicable company policies.
- Selected candidates should be available for an initial training programme on weekdays, Monday through Friday, before transitioning to the regular weekend schedule.
- The final training schedule and joining details will be communicated to selected candidates.

Work From Home Requirements

- A reliable, high-speed internet connection.
- A quiet, dedicated workspace suitable for professional customer calls.
- A personal laptop or desktop meeting the system requirements shared during onboarding.
- Power backup is preferred to ensure continuity during customer interactions.

Ideal Candidate Profile We are looking for dependable, customer-focused individuals who have professional English communication skills and can independently resolve customer concerns. The ideal candidate will demonstrate strong communication skills, sound judgment, empathy, and a commitment to maintaining service quality in a remote working environment.

📌 International Customer Support Specialist (India)
🏢 Grovon Solutions
📍 India