1.Housekeeping Quality Assurance

- Conduct regular inspections of guest rooms, serviced apartments, bathrooms, kitchens, common areas, and back-of-house spaces.
- Ensure apartments meet established standards for cleanliness, hygiene, linen quality, amenities, and presentation before guest check-in.
- Identify housekeeping deficiencies and ensure corrective actions are completed within the required timeline.
- Conduct periodic quality audits across Hodo Stays properties.
- Monitor guest feedback and housekeeping-related complaints and implement corrective measures to prevent recurrence.

2. Training and Development

- Train Guest Service Associates (GSAs), housekeeping staff, supervisors, and newly joined team members.
- Demonstrate correct cleaning methods, bathroom sanitisation, bed-making, linen handling, amenity placement, and room presentation.
- Develop and conduct refresher training sessions to maintain consistent service standards.
- Evaluate employee performance through practical assessments and on-the-job observations.
- Coach housekeeping teams on productivity, professionalism, hygiene, and attention to detail.

3. SOP Implementation

- Develop, document, and implement housekeeping SOPs, checklists, and inspection formats.
- Standardise cleaning procedures, room-turnaround processes, deep cleaning, and preventive maintenance reporting.
- Ensure compliance with hygiene, sanitation, chemical handling, and workplace safety practices.
- Establish clear quality benchmarks for all Hodo Stays properties.

4. Multi-Property Operations

- Visit properties regularly to assess housekeeping performance and identify improvement areas.
- Work closely with Property Managers, Housekeeping Managers, and Operations teams to resolve recurring quality issues.
- Support new property launches by setting up housekeeping processes and training teams before operations begin.
- Track inspection scores, recurring defects, training completion, and corrective actions.

5. Reporting and Continuous Improvement





- Prepare regular housekeeping audit and training reports for the Operations Head.
- Identify skill gaps and recommend targeted training interventions.
- Monitor housekeeping-related guest complaints, inspection scores, and compliance with cleaning checklists.
- Recommend process improvements that enhance guest satisfaction, operational efficiency, and consistency across properties.

Required Qualifications and Skills
- Minimum 4 years of experience in housekeeping operations within hotels, serviced apartments, resorts, or a similar hospitality workplace.
- Previous experience as a Housekeeping Supervisor, Executive Housekeeper, Housekeeping Manager, or Housekeeping Trainer.
- Strong knowledge of room cleaning, bathroom hygiene, linen management, deep cleaning, and room inspection standards.
- Experience training and evaluating housekeeping employees.
- Ability to identify quality gaps and implement practical corrective actions.
- Positive communication, leadership, observation, and reporting skills.
- Willingness to travel between Hodo Stays properties in Bengaluru as required.
- Basic computer skills for checklists, audit reports, and training records.

Preferred Qualifications
- Experience managing housekeeping quality across multiple properties.
- Experience in serviced apartments, aparthotels, or extended-stay accommodation.
- Familiarity with housekeeping audit systems, SOP documentation, and quality scorecards.
- Experience supporting new property openings and team onboarding.

Key Performance Indicators (KPIs) Performance will be evaluated based on:
- Housekeeping quality audit scores across properties.
- Reduction in repeat housekeeping complaints and cleanliness-related negative reviews.
- Compliance with room inspection checklists and cleaning SOPs.
- Timely completion of corrective actions.
- Training completion and improvement in employee performance.
- Consistency in room readiness and presentation standards.
- Improvements in guest satisfaction related to cleanliness and housekeeping.

Pay: ₹28,000.00 - ₹30,000.00 per month

Advantages

- Food provided
- Provident Fund

Work Location: In person

📌 Housekeeping Trainer / Manager (HSR Layout)
🏢 Hodo Stays
📍 HSR Layout