- Job Summary The Hotel Reservation Executive is responsible for handling hotel bookings, checking availability and rates, coordinating with hotels and suppliers, and ensuring smooth reservation services for clients and travel agents in the Domestic and International DMC business.
- Key Responsibilities

- Handle hotel reservations, room bookings, amendments, cancellations, and confirmations.
- Coordinate with domestic and international hotels, suppliers, and DMC partners.
- Check room availability, contracted rates, meal plans, taxes, and cancellation policies.
- Prepare and maintain hotel booking confirmations, vouchers, and reservation records.
- Negotiate rates and request special offers from hotel suppliers.
- Update all booking details accurately in the CRM and reservation sheets.
- Coordinate with the Sales and Operations teams for guest requirements and booking status.
- Follow up on pending confirmations, payments, refunds, and cancellation requests.
- Ensure timely communication with clients and internal departments.
- Maintain proper documentation and resolve booking discrepancies.
- Monitor hotel booking costs and support the team in maintaining profitability.

3. Required Skills
- Good communication and coordination skills.




- Knowledge of hotel reservation procedures and room categories.
- Basic understanding of FIT, GIT, DMC, and B2B travel operations.
- Proficiency in MS Excel, email, and CRM systems.
- Strong follow-up, negotiation, and problem-solving abilities.
- Attention to detail and ability to work under deadlines.

4. Qualifications & Experience
- Graduate in Travel & Tourism, Hospitality, Business Administration, or a related field.
- Experience: 6 months to 3 years in hotel reservations, travel operations, or hospitality.
- Freshers with relevant knowledge and valuable communication skills may also be considered.

5. Key Performance Indicators (KPIs)
- Number of reservations processed accurately.
- Average turnaround time for booking confirmations.
- Booking error and cancellation rate.
- Timely updates of CRM and reservation records.
- Supplier rate competitiveness and cost savings.
- Resolution time for booking-related queries.
- Coordination quality with Sales and Operations teams.

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Hotel Reservation Executive (Dehradun)
🏢 Holidays Bookers DMC India Private
📍 Dehradun