Job Title: Front Desk Supervisor – RELOhomes

Location: Hiranandani Gardens, Powai, Mumbai

Experience: 3–5 years

Industry Experience: Hotels / Serviced Apartments / Hospitality preferred

Salary: As per experience & candidature

Job Summary

We are looking for a smart, presentable, and service-oriented Front Desk Supervisor to oversee the Front Desk team at RELOhomes Powai. The candidate will ensure professional guest handling, smooth front desk operations, timely resolution of guest concerns, and adherence to high hospitality standards.

The role requires strong team management, excellent communication skills, and the ability to deliver a premium guest experience, particularly for Japanese corporate guests and long-stay residents.

Key Responsibilities

1. Front Desk Team Management

- Supervise Front Desk Executives and ensure proper performance and discipline.
- Monitor daily front desk activities, shift handovers, and task completion.
- Ensure adherence to standard operating procedures and service standards.
- Guide and train team members in guest handling and communication.

2. Guest Relations & Service Quality

- Oversee guest check-in, check-out, enquiries, and service requests.
- Handle guest concerns and escalations professionally.
- Ensure timely communication and follow-up on guest requests.
- Maintain high standards of courtesy, responsiveness, and guest satisfaction.

3. Reservations & Front Desk Coordination

- Coordinate with the Reservations team regarding arrivals, departures, extensions, and room/apartment allocation.
- Ensure guest details, bookings, payments,



and records are accurate.
- Ensure apartments are ready for guest arrivals by coordinating with the relevant teams.
- Maintain proper shift reports, handover notes, and guest records.

4. Interdepartmental Coordination

- Coordinate with Housekeeping and Maintenance for guest requirements and apartment readiness.
- Follow up on pending guest issues until resolution.
- Escalate operational concerns to the Duty Manager / Hotel Manager as required.
- Prepare daily reports and maintain accurate front desk documentation.

Required Qualifications & Experience

- Graduate in Hospitality Management, Hotel Management, or a related field preferred.
- 3–5 years of experience in hotel front office or serviced apartment operations.
- Prior experience supervising or leading a front desk team is preferred.
- Excellent spoken and written English.
- Good knowledge of guest handling, check-in/check-out procedures, and front desk systems.
- Proficiency in MS Office and hotel management software.
- Strong problem-solving, coordination, and team management skills.

Key Attributes

- Smart, presentable, and professional.
- Excellent communication and interpersonal skills.




- Guest-focused with a strong service mindset.
- Responsible, organised, and proactive.
- Able to handle difficult situations calmly.
- Committed to maintaining high hospitality standards.

About Relomi Relomi Corporate Services LLP provides relocation, hospitality, and corporate support services to Japanese and multinational companies across India.

With over 250 employees, including Japanese national employees, Relomi operates across multiple cities through business verticals including Corporate Relocation, RELOhomes Serviced Apartments, Real Estate Leasing, Fleet Services, Visa & Immigration, Tenancy Management Services, and Hospitality Services.

RELOhomes is Relomi's premium hospitality brand, serving Japanese corporate clients and expatriates. RELOhomes Powai, located in Hiranandani Gardens, caters to long-stay corporate guests and maintains high standards of guest service, comfort, and professional hospitality.

This role offers an chance to develop leadership skills and gain exposure to Japanese corporate hospitality standards.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Ability to commute/relocate:
- Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
- Hotel management: 1 year (Required)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Hotel Front Desk Supervisor (Powai, Mumbai)
🏢 Relomi Corporate Services
📍 Powai