- MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3

- Provide technical assistance and support related to computer systems, hardware, or software.

- Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.

- Write training manuals, train users, maintain reports etc.

- Route problems to next level support.

- Good communication skills, documentation skills, ability to handle end users and situations

- Provide technical assistance and support related to computer systems, hardware, or software.

- Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution.

- Write training manuals, train users, maintain reports etc.

- Route problems to next level support.

- Good communication skills, documentation skills, ability to handle end users and situations

- Primary skills

Technical support experience in troubleshooting computer systems, hardware, and software, including user support and issue resolution

- Secondary skills

Solid communication, documentation skills, end-user handling, training, and escalation management

📌 Helpdesk Support (Mumbai)
🏢 Bahwan Cybertek
📍 Mumbai