Company Description Mountain Shadows Resorts offers a tranquil retreat surrounded by the natural beauty of the Western Ghats. The resort is uniquely situated on lush green grounds between a serene lake and majestic forests, creating a peaceful and scenic environment for guests and team members. This setting provides opportunities for nature-inspired guest experiences and outdoor activities.

Team members at Mountain Shadows Resorts contribute to a welcoming atmosphere that highlights the resort’s natural surroundings and high-quality hospitality. The resort is committed to creating memorable stays through personalized service and attention to detail.

Role Description The Guest Relations Manager is a full-time, in office role based at Mountain Shadows Resorts in Vythiri. This role is responsible for overseeing the guest experience from arrival to departure, ensuring that all guests feel welcomed, informed, and supported. Day-to-day tasks include greeting guests, handling inquiries and feedback, resolving service issues, coordinating with front office, housekeeping, and food and beverage teams, and managing special requests or events.

The Guest Relations

Manager will monitor guest satisfaction, implement service standards, and provide guidance and training to staff to maintain high levels of customer service.



The role also involves maintaining accurate guest records, preparing reports on guest feedback, and supporting initiatives that enhance the overall guest experience.

Qualifications

- Demonstrated expertise in Guest Relations and Customer Service, with a focus on creating positive and memorable guest experiences.
- Strong Communication skills, including clear verbal and written communication, active listening, and the ability to interact effectively with diverse guests and team members.
- Proven ability to drive Customer Satisfaction through timely issue resolution, proactive service, and attention to guest needs and preferences.
- Experience in Training hospitality staff on service standards, guest interaction, and problem-solving to ensure consistent quality of service.
- Previous experience in hotel or resort operations, particularly in front office or guest relations management, is highly beneficial.
- Strong organizational and multitasking abilities, with attention to detail and a calm approach under pressure.
- Comfort working on-site in a resort environment, with flexibility to work weekends, holidays, and varied shifts as required.
- Degree or diploma in Hospitality Management, Tourism, or a related field is preferred, or equivalent professional experience.

📌 Guest Relations Manager (Vythiri)
🏢 Mountain Shadows Resorts
📍 Vythiri