We are looking for a friendly, customer-focused, and well-groomed Guest Relations Executive (GRE) for our Park Restaurant. The candidate will be responsible for welcoming guests, assisting customers, coordinating with restaurant staff, handling guest enquiries, and ensuring an excellent dining experience for visitors to our amusement park.

Freshers with good communication skills and a positive attitude are welcome to apply.

Key Responsibilities

- Welcome guests warmly and provide courteous assistance throughout their restaurant visit.
- Guide guests regarding restaurant facilities, seating arrangements, menu options, and available food packages.
- Assist customers with table allocation, seating, and queue management during peak hours.
- Coordinate with restaurant managers, service staff, kitchen staff, and billing counters to ensure smooth operations.
- Handle guest enquiries, feedback, complaints, and special requests professionally.
- Ensure timely resolution of customer concerns in coordination with the concerned department.
- Promote available food combos, special offers, and restaurant services to guests.
- Maintain cleanliness, hygiene, grooming, and professional service standards in guest-facing areas.
- Assist families, children, senior citizens, and group visitors whenever required.
- Support crowd management and ensure an organized dining experience during weekends, holidays, and peak seasons.




- Collect guest feedback and communicate suggestions for improving customer satisfaction.
- Coordinate with the Guest Relations, Operations, and Food & Beverage teams to improve the overall guest experience.
- Perform other guest service responsibilities assigned by the reporting manager.

Required Qualifications and Skills
- Minimum qualification: Plus Two or Graduation preferred.
- Freshers are welcome to apply.
- Previous experience in hotels, restaurants, resorts, amusement parks, or customer service will be an added advantage.
- Good communication and interpersonal skills.
- Fluency in Malayalam is preferred; knowledge of English, Hindi, or other languages will be an advantage.
- Pleasant personality, positive attitude, and professional grooming.
- Strong customer service and problem-solving skills.
- Ability to work in a team and handle guests during busy periods.
- Willingness to work in rotational shifts, including weekends and public holidays.

Salary and Benefits
- Salary: As per company standards and candidate experience.
- Free food provided by the company.
- Free accommodation provided by the company.
- Opportunity to work in a leading amusement park and hospitality environment.
- Career growth opportunities based on performance.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages

- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (GRE) – Park Restaurant (Thrissur)
🏢 Silverstrom Parks And Resorts .
📍 Thrissur