Role Description The Guest Relations Coordinator is a full-time, on-site role based at RoopJeevan Hospital in Raipur. This position is responsible for assisting patients and visitors, managing inquiries, and ensuring a positive, seamless experience from arrival to departure. Daily tasks include handling reception desk duties, coordinating appointments, guiding guests through hospital procedures, and addressing concerns with empathy and professionalism.
The role also involves close collaboration with medical and administrative staff to facilitate smooth communication, maintain service standards, and support overall patient satisfaction.
Qualifications
- Strong Guest Relations and Customer Service skills to ensure a welcoming and supportive environment for patients and visitors.
- Excellent Interpersonal Skills and Communication abilities for clear, respectful interaction with diverse individuals.
- Experience with Receptionist Duties, including managing inquiries, appointments, and front-desk administration.
- Ability to remain calm under pressure, handle multiple tasks, and resolve issues promptly and professionally.
- Proficiency in basic computer use and hospital information systems; familiarity with appointment scheduling is an advantage.
- Prior experience in healthcare, hospitality, or customer-facing roles is preferred.
- Minimum educational qualification: high school diploma; a degree or certification in hospitality, administration, or related fields is beneficial.
- Comfort working in an in office clinical environment and adhering to hospital protocols and confidentiality standards.